Keyonne Dublin
Charlotte,NC
Summary
A personable assistant offering 5 years of experience resolving account and service concerns for customers. smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. focused on surpassing expectations and driving team success.
Dedicated management professional with a track record of meeting company objectives through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist(remote)
Sitel
Spartanburg, SC
08.2020 - Current
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 30 calls per day in busy, fast-paced office for both English and Spanish speaking customers(MYSELF AND TRANSLATING).
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
COLUMBIA, SC
02.2017 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SC12.2022
Bachelor of Science - Public Health(Continuing Education)
University of South Carolina - Beaufort
Okatie, SC12.2022
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05.2017
Skills
- Flexible and Adaptable
- Teambuilding
- Decision-Making
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management(Above average)
- Written Communication
- Multitasking Abilities ( Above average)
Timeline
Customer Service Specialist(remote)
Sitel
08.2020 - Current
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
02.2017 - 06.2021
Bachelor of Science - Public Health
Coastal Carolina University
Bachelor of Science - Public Health(Continuing Education)
University of South Carolina - Beaufort
High School Diploma -
Boiling Springs High School