Keyonne'Nay Williams
Lithonia,GA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Sonic
Conyers, GA
10.2023 - 12.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Monitored cashier performance, providing feedback as needed.
Customer Service Representative (WFH)
ARISE
Atlanta, GA
10.2020 - 09.2022
- Inbound calls and I also did commercial.It's a call center job and I'm also communicator
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Package Handler
FedEx Ground
Ellenwood, GA
02.2022 - 04.2022
- Got injured on the job
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the loading dock area.
Order Picker
Walmart E-Commerce Distribution Center
Atlanta, GA
02.2021 - 10.2021
- The assignment end it
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Limited damage to products and orders by using care when choosing items.
Wendy's Crew Member
Wendys
Decatur, GA
01.2020 - 04.2021
- I took the customers orders and prepare their food and make sure it was hot
- I was also responsible to clean up the lobby each and every day after customers
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Cashier/Customer Service
Popeye's Chicken
Atlanta, GA
08.2017 - 04.2019
- Drive-thru cashier handed the money and credit cards and make sure everything was correct in their order
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cleaner
Wilson wilson cleaning service
Atlanta, CA
06.2015 - 08.2016
- I was basically cleaning the bathrooms and bedrooms at Clients houses or apartments
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
Education
High school -
Benchmark faith academy
06.2019
Skills
- Cleaning (3 years)
- Food Service (5 years)
- Warehouse Experience (4 years)
- Order Picking (4 years)
- Cash Handling (5 years)
- RF Scanner (2 years)
- Order Picker (2 years)
- Sales (6 years)
- Load & Unload (4 years)
- Packaging (4 years)
- Customer service (5 years)
- Call center (2 years)
- Nannying (3 years)
- Customer support (2 years)
- Positive Attitude
Assessments
- Cashier Skills, Proficient, 07/01/20, Counting cash, processing transactions, following written procedures, and attending to details.
- Food service fit: Crew member, Proficient, 02/01/21, Measures the traits that are important for successful food service crew members
Timeline
Cashier Team Lead
Sonic
10.2023 - 12.2023
Package Handler
FedEx Ground
02.2022 - 04.2022
Order Picker
Walmart E-Commerce Distribution Center
02.2021 - 10.2021
Customer Service Representative (WFH)
ARISE
10.2020 - 09.2022
Wendy's Crew Member
Wendys
01.2020 - 04.2021
Cashier/Customer Service
Popeye's Chicken
08.2017 - 04.2019
Cleaner
Wilson wilson cleaning service
06.2015 - 08.2016
High school -
Benchmark faith academy
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