Keyonta Gaines
Anderson,South Carolina
Summary
Proven track record in enhancing customer satisfaction and streamlining processes, demonstrated at Real Page. Expert in complaint resolution and multi-task management, I exceed project milestones with minimal supervision. Skilled in both technical support and fostering courteous interactions, my approach significantly boosts efficiency and client service excellence.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Assembly Line Production Worker
Epc Power
10.2024 - Current
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
Debt Specialist
U.S. Bank
08.2023 - 10.2024
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Customer Service Representative
Real Page
06.2020 - 08.2023
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
T.L. Hanna
Anderson, SC05-2013
Skills
- Complaint resolution
- Multi-task management
- Courteous demeanor
- Account management
- Problem-solving
- Technical support
- Multi-line phone talent
- Critical thinking
- Safety procedures
- Time management
- Process monitoring
- Reading comprehension
- Negotiation
- Patience and persistence
Timeline
Assembly Line Production Worker
Epc Power
10.2024 - Current
Debt Specialist
U.S. Bank
08.2023 - 10.2024
Customer Service Representative
Real Page
06.2020 - 08.2023
High School Diploma -
T.L. Hanna
Similar Profiles
Beverly PayneBeverly Payne
Sub Assembler at EPC POWERSub Assembler at EPC POWER
Carlos RamirezCarlos Ramirez
Warehouse Material Handler/ Interim Warehouse Lead at Epc PowerWarehouse Material Handler/ Interim Warehouse Lead at Epc Power
SALMAN MOHAMMED HAIDERSALMAN MOHAMMED HAIDER
Lead Mechanical Engineer at SEPCOIII Electric Power Construction Corporation (EPC - Yanbu 3 Power Plant Project)Lead Mechanical Engineer at SEPCOIII Electric Power Construction Corporation (EPC - Yanbu 3 Power Plant Project)