Daniela Roldan
Clinical Call Specialist
Cicero,IL
Summary
Dynamic professional with a proven track record at Oak Street Health, adept in customer service and fluent in English and Spanish. Excelled in enhancing customer satisfaction through effective communication. Skilled in Microsoft products and inbound call management, consistently meeting daily targets and efficiently resolving customer issues.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assembly Line Production Worker
Grayhill Inc.
02.2023 - 08.2023
- Increased product quality through thorough inspection of assembled items before packaging.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
- Use of hand tools and some power tools like the electric screwdriver and impact driver.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Contributed to overall team success by meeting daily production targets consistently.
Clinical Call Specialist
Oak Street Health
03.2019 - 07.2022
- Handled on a daily basis an average of 100 incoming calls.
- Confirmed and updated patient information in company database.
- Documented patient and forwarded requests and inquiries for their medical team.
- Maintained contact with customers to request referrals.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Attended training to stay up to date with new products and service offerings.
- Developed understanding of client's needs/concerns and supported procedures and adherence to service agreements.
Sales Associate
K&G Fashion Superstore
01.2019 - 03.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
J. Sterling Morton East
Cicero, IL 08.2000 - 07.2004
Skills
Customer Service
Fluent in English and Spanish
Logging call information
Inbound Phone Call Management
Customer Support
Appointment Scheduling
Knowledgeable in Microsoft products
Complaint resolution
Data Entry
Flexible and Adaptable
Good Telephone Etiquette
Excellent Communication
Languages
Fluent in Spanish
Excellent
Timeline
Assembly Line Production Worker
Grayhill Inc.
02.2023 - 08.2023
Clinical Call Specialist
Oak Street Health
03.2019 - 07.2022
Sales Associate
K&G Fashion Superstore
01.2019 - 03.2019
High School Diploma -
J. Sterling Morton East
08.2000 - 07.2004
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