Kristina Pearson-Williams
Conway
Summary
Experienced in quality control and assembly line operations, demonstrating attention to detail through thorough inspections of products to ensure compliance with company standards. Proficient in sorting and organizing materials, utilizing established procedures to maintain efficiency. Developed conflict resolution skills while addressing customer inquiries and providing accurate information regarding policies and procedures. Capable of managing multiple tasks effectively, including data entry and communication with customers via phone.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assembly Line Production Worker
Sopakco Processing
Bennettsville
08.2018 - 06.2025
- Checking to make sure no damage done to the product.
- No fold over
- No scratches
- No holes
- Rotated through various positions on the assembly line as needed by management.
- Performed quality checks on products to ensure they met company standards.
- Recognized defective material and reported issues to management.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Used established assembly instructions to complete jobs.
Customer Service Representative
Fed TaxOne
Bennettsville
01.2014 - 04.2016
Janitor/Office Assistant
Man To Man
Bennettsville
12.2007 - 12.2008
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Certificate - Customer Service Fundamental
Coursera
Mountain View, CA03-2025
High School Diploma -
Marlboro County High School
Bennettsville, SC05-2012
Some College (No Degree) - Medical Office Assistance
Northeastern Technical College
Cheraw, SC/ Bennettsville ScSkills
- Customer service
- Data entry
- Medical terminology
- Conflict resolution
- Answering phone and receiving messages
- Answering customers questions and providing information procedures policies
- Typing 20-35 words per minute
- Fed TaxOne -service
- Customer Service
- Microsoft office
- How to solve customer questions
- How to have patience
- Answering questions quickly
- How not to keep frustrated with the customer
Certification
- Knowledge Accelerators March 3,2025. Successfully Completed, Customer Service Fundamental
- An online non-credit Course authorized by Knowledge Accelerators and offered thorough Courses.
Timeline
Assembly Line Production Worker
Sopakco Processing
08.2018 - 06.2025
Customer Service Representative
Fed TaxOne
01.2014 - 04.2016
Janitor/Office Assistant
Man To Man
12.2007 - 12.2008
Certificate - Customer Service Fundamental
Coursera
High School Diploma -
Marlboro County High School
Some College (No Degree) - Medical Office Assistance
Northeastern Technical College
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