Keyonte Sherrod
Houston,TX
Summary
Accomplished customer service representative with a solid history of achievement. Motivated leader with strong organizational and prioritizing abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adaptable and versatile with willingness to learn new techniques and processes. Aiming to leverage my skills and bring further success as a customer service leader.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
U.S. Bank
02.2020 - 09.2023
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Assessed customer service data to identify and address improvement opportunities.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer calls and emails to answer questions about products and services.
Correctional Officer
Milwaukee County Sheriff's Office
04.2019 - 01.2020
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Customer Service Specialist
Amazon
11.2017 - 02.2019
- Provided primary customer support to internal and external customers.
- Promoted customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts -
Iowa Central Community College
Fort Dodge, IA06.2018
Skills
- Account Management
- Microsoft Office
- Escalation Management
- Help Desk Support
- Communication
- Administrative Support
- Problem Solving
- Customer Relations
Timeline
Lead Customer Service Representative
U.S. Bank
02.2020 - 09.2023
Correctional Officer
Milwaukee County Sheriff's Office
04.2019 - 01.2020
Customer Service Specialist
Amazon
11.2017 - 02.2019
Associate of Arts -
Iowa Central Community College
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