Keyra Mertz
Sellersburg,IN
Summary
Dynamic professional with a proven track record at Kroger, excelling in customer service and team collaboration. Skilled in problem-solving and organizational tasks, I effectively managed scheduling and training, fostering a positive work environment. Committed to continuous improvement, I adapt quickly to new challenges while maintaining a friendly demeanor.
Overview
11
11
years of professional experience
Work History
Kroger Starbucks Lead
Kroger
New Albany, IN
09.2020 - Current
- My job was to run my kiosk effectively and efficiently.Taking control of scheduling and working with outside resources of Kroger and Starbucks to resolve truck issues, labor issues, and our new adjustments to new procedures.
- Ordering and scheduling was my daily task.I also helped in breaking down the trucks talking to vendors on missing merchandise or shortages.
- I send out emails for communication on daily issues and results of health department results or Starbucks audits.
- Training was also my duty and ensuring they knew exactly what to do with the standards were to guides,if struggling.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Our customer connection score has always stayed over 80 percent since I’ve become the lead over the department.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Assistant Teacher Lead
Goodwill Learning Center
Clarksville, IN
03.2019 - 10.2019
- Assisted lead teacher in developing and implementing lesson plans for diverse learners.
- Supported classroom management by maintaining a positive and organized learning environment.
- Facilitated small group activities, promoting student engagement and collaboration.
- Monitored student progress, providing feedback to enhance academic performance.
- Prepared instructional materials and resources to support lesson objectives effectively.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
DSP
Bridges of Indiana
New Albany, IN
08.2018 - 01.2019
- Assisted individuals with daily living activities to promote independence and enhance quality of life. all clients were autistic or in some form of a disability needing assistance in daily life.
- Implemented individualized care plans to support client needs and preferences effectively. along with food, preparations, menus for the week and medication counts abs documentation’s.
- Collaborated with interdisciplinary teams to ensure comprehensive care and service delivery.
- Maintained accurate documentation of client progress and incidents for compliance and reporting purposes.
Roadie Trainer Hostess/. Food Runner
Texas Roadhouse
Clarksville, IN
06.2017 - 09.2018
- Training daily and working close with personnel training on everything from computer work to call ahead to de-escalating situations of distress in the restaurant due to wait times and or unhappiness.
- Collaborated with management to identify training needs and address performance gaps.
- I took daily calls of over 150+ for parties and commutations of wait times.
- I also trained Food runners on how to be a hostess and how to deliver. Excellent customer service and memorization of tables and table needs.
- Monitored trainee progress through assessments, providing constructive feedback for improvement.
Pizza Maker
Dominos
Jeffersonville, IN
09.2015 - 07.2017
- Prepared pizzas according to company standards and customer preferences.
- Operated kitchen equipment, ensuring safety and efficiency during food preparation.
- Maintained cleanliness of work area, adhering to health and safety regulations.
- Constantly took over 100 calls in a daily for rushes and order taking.
- Assisted in inventory management, tracking ingredients and supplies effectively.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new staff on pizza-making techniques and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction with the final product.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Willing to learn new standards and new skill's
Timeline
Kroger Starbucks Lead
Kroger
09.2020 - Current
Assistant Teacher Lead
Goodwill Learning Center
03.2019 - 10.2019
DSP
Bridges of Indiana
08.2018 - 01.2019
Roadie Trainer Hostess/. Food Runner
Texas Roadhouse
06.2017 - 09.2018
Pizza Maker
Dominos
09.2015 - 07.2017
High School Diploma -
Jeffersonville High School