Keysha Davis
Indian Trail,NC
Summary
Dynamic and customer-focused professional with experience at AMC Theatres, excelling in guest relations and complaint resolution. Proven ability to enhance customer experiences through effective problem-solving and strong interpersonal communication. Skilled in training and mentoring teams, fostering a collaborative environment that drives performance and satisfaction.
Overview
15
15
years of professional experience
Education
High School Diploma - Ged
CPCC
Charlotte, NC10.2004
Work History
Greeter
AMC Theatres
05.2019 - 03.2020
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Assisted patrons with ticket purchases and inquiries, enhancing customer service experience.
- Directed guests to appropriate screens and facilities, improving overall navigation efficiency.
- Monitored lobby area for cleanliness and safety, maintaining a welcoming environment.
Zone Merchandise Supervisor
Walmart
11.2004 - 01.2012
- Managed merchandise placement to enhance customer experience and optimize product visibility.
- Collaborated with inventory team to ensure stock levels met demand and reduced out-of-stocks.
- Trained and mentored new associates on merchandising standards and operational procedures.
- Analyzed sales data to identify trends and adjust merchandise strategies accordingly.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Strong work ethic
- Guest relations
- Professional appearance
- Sense of humor
- Customer focused
- Customer relations
- Training and mentoring
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Exceptional telephone etiquette
- Relationship building
- Issue resolution
- Deadline oriented
Timeline
Greeter
AMC Theatres
05.2019 - 03.2020
Zone Merchandise Supervisor
Walmart
11.2004 - 01.2012
High School Diploma - Ged
CPCC