Keysha Mckoy
Sacramento,CA
Summary
Dedicated professional with proven expertise in handling high risk cases. Reliable and ready to take on challenges using problem-solving and task prioritization skills contributing to team success. Excellent verbal and written communication with a strong background in cultivating positive relationships and exceeding goals. Balancing need, with eligibility and available resources to coordinate necessary care.
Overview
16
16
years of professional experience
Work History
Independent Living Specialist
G.O.A.L.S
Woodland, California
12.2022 - Current
- Aid patients integrating lifestyle changes into daily life, through support and developing necessary skills.
- Supported positive patient outcomes for various needs through mental health counseling, group and individual psychotherapy, treatment of major mental disorders and crisis intervention.
- Maintain updated knowledge of medical and mental health diagnoses, disabilities, treatment procedures, common medications and side effects and medical terminology.
- Develop and maintain community relationships to support client referrals.
- Provide assistance and advocacy to patients in obtaining financial resources and government entitlements.
Senior Case Manager
Health Net
Sacramento, California
07.2012 - 11.2022
- Improved patient access to appropriate services by coordinating referrals and authorizations.
- Determined individual patient needs based on physical and mental health assessments.
- Developed appropriate care plans based on current standards of practice and facility guidelines.
- Worked with clients and families to provide education and facilitate connections with community services and resources.
- Coordinated clinical support, resources and education for patients with short- and long-term healthcare concerns.
- Elevated at-home care with proper discharge education and follow-up care assistance.
- Helped patients effectively transition between hospital and outside facilities or at-home care.
Assistant Manager
Burger King
Philadelphia, PA
07.2009 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Highschool - undefined
Philadelphia Academic Highschool
Philadelphia, PACertificate - Bartending
A.B.C Bartending School
Sacramento, CACertificate - Culinary
Highlands Community Charter School
Sacramento, CASkills
- HIPAA Compliance
- Activities of Daily Living (ADLs)
- Member Advocacy
- Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Empathy and Active Listening
- Conflict Resolution
- Time Management
- Self-advocacy support
- Life skills training
- Individualized planning
- Community integration
Timeline
Independent Living Specialist
G.O.A.L.S
12.2022 - Current
Senior Case Manager
Health Net
07.2012 - 11.2022
Assistant Manager
Burger King
07.2009 - 05.2012
Highschool - undefined
Philadelphia Academic Highschool
Certificate - Bartending
A.B.C Bartending School
Certificate - Culinary
Highlands Community Charter School