Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keyshawn ALEXANDER

Covington,GA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Safety-conscious Unloader offering a proven history of superior performance in warehouse and shipping roles to add value to team. Enthusiastically bringing 7 years of skillful loading and unloading experience including packaging and staging with efficiency, safety and care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transport Unloader

PepsiCo
Stone Mountain, GA
11.2019 - Current
  • Drive power pallet jack or forklift to picking area and build pallet/load according to load sheet or voice pick audio equipment
  • Mark load ticket for out-of-stock items
  • Wrap pallet when pallet/load is finished
  • Turn in paperwork with order for check before loading and have truck checked
  • Stage pallet and/or load into truck when ready
  • Complete partial pallets and put away mixed pallets
  • Unloaded over 7 trailers per day

Automotive Technician

Walmart Automotive Center
Augusta, GA
05.2018 - 11.2019
  • Diagnosed vehicle malfunction and recommended appropriate repair activities
  • Advise clients on work performed, overall vehicle condition, and prospect repair requirements
  • Maintain mechanical service tools on scheduled basis
  • Road-tested vehicles to ensure quality or repair and maintenance
  • Maintained communication with management to ensure awareness of mechanical repair problems.
  • Diagnosed and fixed over 10 cars per day
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs

Automotive Assembly Technician

John Deere
Grovetown, GA
03.2017 - 05.2018
  • Assemble complex and multi-functional tractors
  • Perform pre-assembly production checks ensuring tractors and parts were manually aligned
  • Responsible for hourly update on production line process to Senior Assembler
  • Collaborate with Senior Assembler in final products' quality control through various tests
  • Train and monitor assembly trainees and assistants in safety procedures
  • Conduct testing of tractors to ensure operational functionality under Senior Assembler supervision
  • Maintain daily and weekly reports of overall production and total unit assembly for supervisors, management, and other relevant parties.
  • Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes
  • Trained 15 assemblers and provided adequate knowledge about processes

Mill Operator

Active Minerals
Aiken, SC
05.2016 - 01.2017
  • Effectively reported to Mill Shift Supervisor to ensure that deficient conditions are brought to attention of mill mechanical and instrumentation shop
  • Maintains mill facilities in clean and neat condition by use of shovel, broom, wheelbarrow, hose, and mobile equipment
  • Gather up garbage and refuse and dispose of same in acceptable manner
  • Compliance with all company policies and procedures including, but not limited to safety, environmental, confidentiality, and code of conduct.
  • Identified bottlenecks in production process through close monitoring of workflow patterns
  • Ran over 10 lab test per day to insure quality

Sales Associate

Walmart
Evans, GA
12.2015 - 04.2016
  • Responsible for unloading all products and items being brought to outlet by trucks
  • Sorted items unloaded from trucks at store
  • Relocated all merchandise unloaded and sorted to their respective departments in outlet
  • Lifted equipment and other heavy items in various departments when such task is required
  • Aware of all safety-related rules and regulations of Walmart
  • Gave full focus to customer satisfaction
  • Operated heavy equipment used at Walmart.
  • Stocked over 100 different items per day

Cook

Zaxby's
Evans, GA
03.2015 - 12.2015
  • Cleaned food preparation areas, cooking surfaces, and utensils
  • Cooked exact number of items ordered by each customer, working on several different orders simultaneously
  • Maintained sanitation, health, and safety standards in work areas
  • Verified that prepared food meets requirements for quality and quantity
  • Washed, cut, and prepare foods designated for cooking
  • Scheduled activities and equipment use with managers, using info about daily menus to help coordinate cooking times.
  • Served over 100 orders per shift

Fast Food Attendant

Popeye's
Augusta, GA
04.2014 - 08.2014
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Handled currency and credit transactions quickly and accurately
  • Followed procedures for safe food preparation, assembly, and presentation
  • Assisted management with inventory control and stock ordering
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Served over 100 orders per shift

Education

Bachelor of Science - Cybersecurity And Information Assurance

WGU
Utah
05.2025

Skills

  • Remote connection and virtual machine
  • Implementing/managing directory service
  • Software management
  • Troubleshooting
  • Customer service
  • VPNs and proxies
  • Systems administration
  • Networking
  • Loading and unloading
  • Forklift Operation
  • Order Picking Experience

Certification

ISC2 Certified in Cybersecurity (CC) Self-Paced Training, 1M

Google IT Support Professional Certificate, 2024

Timeline

Transport Unloader

PepsiCo
11.2019 - Current

Automotive Technician

Walmart Automotive Center
05.2018 - 11.2019

Automotive Assembly Technician

John Deere
03.2017 - 05.2018

Mill Operator

Active Minerals
05.2016 - 01.2017

Sales Associate

Walmart
12.2015 - 04.2016

Cook

Zaxby's
03.2015 - 12.2015

Fast Food Attendant

Popeye's
04.2014 - 08.2014

Bachelor of Science - Cybersecurity And Information Assurance

WGU

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Keyshawn ALEXANDER