Keyshawn Brown

I am a PMP Candidate with a completion date of August, 2026. Currently a Production Support Specialist with 8+ years of experience, I specialize in navigating high-pressure technical environments where rapid problem-solving and cross-functional coordination are critical. I have spent my career at the intersection of technical teams and business stakeholders, ensuring system stability and optimizing operational workflows. actively translating my hands-on experience in incident management and process improvement into formal Project Management methodologies. Skilled in project management and team leadership, I effectively resolved complex issues while mentoring colleagues. Developed strong stakeholder relationships, ensuring transparency and alignment with objectives, contributing to a high-volume support environment.

• Collaborated with team of 20 in the development of new reinstate system for pplsi.
• Supervised team of 15 staff members.
• Used Microsoft Excel to develop "raise your belief" tracking spreadsheets.
• Used Microsoft Excel to develop plan code tracking spreadsheets.
• Achieved highest production numbers by completing daily duties with accuracy and efficiency.

CAPM - Certified Associate in Project Management

"Keyshawn is a team player who is steady, dependable, and willing to take on any task, even when it requires stepping outside his comfort zone. He collaborates well with others and contributes to a positive team environment. He has also taken on new responsibilities and provides valuable support with reports as needed"

"He makes effective use of available resources to support sound decision‑making and isn't hesitant to ask questions when he encounters something difficult or unclear. He is committed to doing his best for our members and providing strong service."