Summary
Overview
Work History
Education
Skills
Timeline
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Keyshawna Denson

Tampa

Summary

Dynamic professional with a proven track record at DivaFit Boutique, adept in sales strategy development and customer relationship management. Excelled in enhancing customer loyalty and exceeding sales targets through expert conflict resolution and effective communication. Skilled in data entry and maintaining high customer satisfaction, contributing significantly to team success.

Overview

10
10
years of professional experience

Work History

Assistant Sales Associate

DivaFit Boutique
08.2016 - Current
  • Managed cash register transactions accurately, balancing the till at the end of each shift without discrepancies.
  • Contributed to successful team sales goals by actively seeking opportunities to cross-sell or upsell when appropriate.
  • Handled customer complaints professionally and efficiently, finding resolution quickly while preserving customer loyalty.
  • Collaborated with team members to exceed sales targets, contributing to the overall success of the store.
  • Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
  • Supported visual merchandising efforts by setting up eye-catching displays according to planograms or seasonal themes as directed by management.
  • Increased store revenue by upselling complementary products and suggesting additional items for purchase.

Assembly

Sypris Electronics
01.2023 - 01.2025
  • Lifted, carried and maneuvered heavy materials to push along assembly.
  • Maximized efficiency in production processes by optimizing assembly line configurations.
  • Assisted in training new hires on proper frame assembly techniques and procedures.
  • Improved assembly efficiency by optimizing machine component designs and refining fabrication processes.
  • Increased production output, efficiently utilizing hand tools and machinery for assembly tasks.
  • Assisted in the efficient assembly of scaffold systems for various construction projects.
  • Streamlined assembly processes for improved productivity in large-scale woodworking projects.

Customer Service Representative

Open Access Insurance
03.2021 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Shampoo Assistant

J&s Beauty Shop
06.2015 - 08.2016
  • Adhered to hygiene standards by sanitizing tools regularly, maintaining a safe environment for clients and staff alike.
  • Kept up-to-date records of product usage, reducing waste costs across the salon.
  • Coordinated schedules with stylists to ensure seamless client transitions between appointments.
  • Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
  • Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
  • Demonstrated knowledge of various hair types and recommended appropriate products accordingly.

Education

High School Diploma -

Chamberlin High School
Tampa, FL
05-2017

Skills

  • Goal-oriented mindset
  • Sales presentations
  • Sales strategy development
  • Data entry
  • Customer relations
  • Written and oral communication
  • Verbal and written communication
  • Task delegation
  • Customer relationship management (CRM)
  • Conflict resolution
  • Schedule preparation

Timeline

Assembly

Sypris Electronics
01.2023 - 01.2025

Customer Service Representative

Open Access Insurance
03.2021 - 01.2024

Assistant Sales Associate

DivaFit Boutique
08.2016 - Current

Shampoo Assistant

J&s Beauty Shop
06.2015 - 08.2016

High School Diploma -

Chamberlin High School

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Keyshawna Denson