Keyshunia Jolly

Bristol,VA

Summary

Experienced Supervisor of Operations with 8+ years of leading teams to achieve exceptional results and improve customer satisfaction through quality control and process enhancements. Expertise in ensuring compliance, efficient resource allocation, and performance monitoring for organizational success. Proficient in Sigma Six, Calabrio, and Microsoft Office with a track record of reducing resolution time by 20%. Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

years of professional experience

Work History

Supervisor of Operations

Teleperformance

07.2016 - Current

Oversaw the performance of 20 workers, guaranteeing precise and timely service in a busy environment.
Facilitated performance reviews that achieved a 25% increase in team engagement and morale.
Developed and launched a new hire training curriculum that decreased onboarding time by 20%.
Collaborated with senior management to achieve operational objectives and enhance efficiency by 12%.
Collaborated across departments to enhance day-to-day processes, reducing downtime by 15%.

Server

Ihop

06.2015 - 06.2016

Delivered courteous and effective service to customers while ensuring cleanliness of dining area.
Coached new hires in effective customer interactions, proper cash handling procedures, and comprehensive menu details.
Assisted team by handling additional responsibilities as required.
Oversaw inventory upkeep and processed ordering of supplies.
Accommodated flexible shifts during nights, weekends, and festive periods.

Cashier

Burger King

01.2015 - 06.2015

Processed customer food orders efficiently by entering data into the point-of-sale terminal and accurately handling payments. Delivered exceptional service to guests, ensuring outstanding hospitality throughout their visit Maintained comprehensive product knowledge, enabling effective response to inquiries and offering informed order suggestions.

Education

High School diploma -

Virginia High School

Bristol, VA

05.2014

Skills

Technical Proficiency with CRM Systems
Product knowledge mastery
Data Analysis and Reporting Skills
Multitasking and Time Management
Communication with AI Tools and Automation

Active listening
Communication
Adaptability
Established brand loyalty
Problem solving skills

Personal Information

Title: Supervisor of Operations

Additional Information - Experience

Renton specialist Supervisor for Sprint, Maintaining a positive customer experience by addressing customer inquiries, resolving issues, and managing customer accounts., In Office
Renton specialist Supervisor for T-mobile, Transitioning customers over to a new network along with maintaining a positive customer experience by addressing customer inquiries, resolving issues, and managing customer accounts., Remote/Work from home
WellCare redirect member support supervisor, Billing/managing member accounts., Remote/Work from home

Timeline