Latasha Johnson
New York,NY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Rapid Reliable Testing,LLC
2020.05 - Current
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
Team Leader Manager
Five Guys Restaurant
2021.01 - 2022.01
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Department Manager
McDonald's Restaurant
2014.03 - 2021.05
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed statistical analyses to gather data for operational and forecast team needs and employees schedules.
Merchandise Associate
The Bronx Zoo
2017.04 - 2019.12
- Communicated with vendors to answer questions, order samples and resolve issues.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Verified products appeared at correct locations in proper quantities.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
Housekeeping Attendant
Marriot Hotel
2017.07 - 2019.01
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Kept building entryway glass clean and polished for professional presentation.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Home Health Aide
WECO
2014.07 - 2016.03
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Education
High School Diploma -
Morris Academy For Collaborative Studies
Bronx, NY06.2004
Skills
- iManage Proficiency
- Records Management Systems
- CRM Software
- 10-Key Proficiency
- Document Retrieval
- scheduling
- Project planning
- Transcription
Certification
Food Server
Food handlers
- Licensed [Job Title] - [Food Safety
Timeframe]
Timeline
Team Leader Manager
Five Guys Restaurant
2021.01 - 2022.01
Supervisor of Operations
Rapid Reliable Testing,LLC
2020.05 - Current
Housekeeping Attendant
Marriot Hotel
2017.07 - 2019.01
Merchandise Associate
The Bronx Zoo
2017.04 - 2019.12
Home Health Aide
WECO
2014.07 - 2016.03
Department Manager
McDonald's Restaurant
2014.03 - 2021.05
High School Diploma -
Morris Academy For Collaborative Studies
Food Server
Food handlers
- Licensed [Job Title] - [Food Safety
Timeframe]
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