Keystonna Bolden
Jacksonville,FL
Summary
Record keeper who is well-organized and has excellent time management and relationship-building skills. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Deliver exceptional service to every guest to effectively bring in new customers and maximize loyalty. For the comfort of our customers, we are committed to keeping our workspaces clean and professional.
Overview
15
15
years of professional experience
Work History
Hair Salon Owner
Diamond Braids
Sumter, SC
02.2013 - Current
- Kept a regular client list and repeat customers while also dealing with Numerous walk-in customers on a daily basis.
- Introduced the salon to alternative hair therapies involving natural products to bring in over 12 new clients.
- Increased sales by 35% in 36+ months with a strong work ethic, individualized beauty care plans, and a positive attitude.
- Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.
- Entered sales into the register to process payments.
- Educated clients about products and self-maintenance for healthy hair based on their needs and preferences.
- Recorded notes for future reference, including customer preferences and services delivered.
- Scheduled appointments, answered phones, greeted clients, processed payments, and created client service tickets for a salon with over 9 daily customers.
Administrative Assistant
J & J Associates
Sumter, SC
02.2010 - 01.2013
- Communication with customers
- in charge of scheduling, managing reservations, and sending confirmations for conference calls.
- assisting with all administrative management tasks.
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy.
- Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
Education
GED - undefined
Crestwood High School
Sumter, SC01.2002
Skills
- Salon hygiene maintenance
- Hair styling expertise
- Upselling services
- Appointment scheduling
- Business management
- Continuing education
- Financial planning
- Staff management
Timeline
Hair Salon Owner
Diamond Braids
02.2013 - Current
Administrative Assistant
J & J Associates
02.2010 - 01.2013
GED - undefined
Crestwood High School