Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with 13 years of customer service experience.
Hi, I’m
Keyuna Hargrove
Henderson,NC
Summary
Overview
12
years of professional experience
Work History
Carenet
CSR
06.2022 - 10.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly
- Answered constant flow of customer calls with minimal wait times to avoid long wait times
- Evaluated patient histories, complaints, and current symptoms.
- Interacted professionally with families and provided empathetic support and professional guidance and assisted them in getting to the correct parties.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Wells Fargo Henderson
Home Mortgage Customer
06.2020 - 12.2020
Job overview
- Take mortgage payments
- Help customers understand the terms of their mortgage
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers
- Explained very technical financial information to applicants in easy to understand language.
Conduent
Senior Resolution Specialist
03.2011 - 02.2018
Job overview
- Ensure that appropriate actions are taken to resolve customers' issues in a timely manner
- Lead PSR's who need assistance with job duties
- Track and take all escalations, supervisor requests and supervisor calls
- Gathered information, researches/resolves inquiries and logs customer calls
- Helped team members develop skills and improve performance to maximize service and productivity.
- Intake for prior authorization from doctors offices
Inomancy Home Health
Home Health Aide
11.2015 - 02.2016
Job overview
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor
- Provide patients with help moving in and out of beds, baths, or automobiles and with dressing/grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Education
NORTHERN VANCE HIGH SCHOOLHenderson, NC
High School Diploma
University Overview
Liberty UniversityLynchburg, VA
No Degree from Social Work
08.2024
University Overview
Skills
- Empathetic
- Dependable
- Reading
- Staff Training
- Typing Proficiency
- Critical Thinking
- Spreadsheets
- Call Center Operations
- Call Triaging
- Conflict Resolution
- Research
- Active Listening
Timeline
CSR
Carenet
06.2022 - 10.2022
Home Mortgage Customer
Wells Fargo Henderson
06.2020 - 12.2020
Home Health Aide
Inomancy Home Health
11.2015 - 02.2016
Senior Resolution Specialist
Conduent
03.2011 - 02.2018
NORTHERN VANCE HIGH SCHOOL
High School Diploma
Liberty University
No Degree from Social Work
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