Keyvia Williams
Tampa,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Food Service Supervisor
The Peach Cobbler Factory
Tampa, FL, US
01.2023 - Current
- Food server managing front register cash transactions.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Monitored food inventory and supplies to prevent waste.
Customer Service Associate
Marriott International, Inc.
01.2017 - 12.2020
- Coordinated incoming calls to arrange reservations.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Alorica
Tampa, FL, US
03.2013 - 08.2016
- Provided information on the status of customers' packages.
- Addressed delivery-related emails in a back office environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Ged - Early childcare
Bowers-Whitley Career Center
Tampa, FL06.2008
Skills
- Early Childhood Education
- Childcare
- Cost control
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Food Service Supervisor
The Peach Cobbler Factory
01.2023 - Current
Customer Service Associate
Marriott International, Inc.
01.2017 - 12.2020
Customer Service Representative
Alorica
03.2013 - 08.2016
Ged - Early childcare
Bowers-Whitley Career Center