Wayne Baker
Boston,MA
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background. Developed essential skills in fast-paced business environment, including strategic planning and effective team collaboration. Demonstrated ability to analyze data and implement solutions to enhance operational efficiency. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Alamo Drafthouse
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Operated POS systems efficiently to process orders and handle transactions accurately.
- Resolved customer complaints effectively, enhancing overall dining experience through problem-solving skills.
Managerial Intern
Albertsons
06.2024 - 08.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Busser/Server
Tatte Bakery & Cafe
05.2023 - 01.2024
- (9 months) Server & Busser of the dining area, as well as a Cashier when needed, restocking inventory, assists all customers for any problem, and cleaning among the whole restaurant
Assistant Teacher
METCO
06.2022 - 08.2022
- (3 months) assistant teacher at a summer camp to 3rd grade METCO students
Education
BBA - Marketing
University of Massachusetts Lowell
Lowell, Massachusetts05-2026
High School Diploma -
Lexington Highschool
Lexington, MA05-2022
Skills
- Communication skills
- Early childhood education
- Tutoring
- Microsoft Powerpoint
- Restaurant experience
- Organizational skills
- Records management
- Computer skills
- Customer service
- Cash handling
- Microsoft Word
- Food Service
- Microsoft Excel
- Marketing
Accomplishments
High Honoral for Academics in College and High School
Timeline
Food Service Worker
Alamo Drafthouse
05.2025 - Current
Managerial Intern
Albertsons
06.2024 - 08.2024
Busser/Server
Tatte Bakery & Cafe
05.2023 - 01.2024
Assistant Teacher
METCO
06.2022 - 08.2022
BBA - Marketing
University of Massachusetts Lowell
High School Diploma -
Lexington Highschool
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