Chandra Johnson
Augusta,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Worker
Eisenhower Army Medical Center
Augusta, GA
08.2024 - Current
- Prepared workstations with ingredients and tools to increase efficiency.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Addressed customer inquiries swiftly concerning menu items.
- Organized and stored food in designated containers and storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored food temperatures to ensure safety and quality standards were met.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated tray deliveries while adhering to dietary restrictions and schedules.
- Prepared dietary trays as per medical requirements for patients.
- Engaged patients in discussions to create a more positive and comfortable hospital experience.
- Managed inventory of nutritional supplies at nursing stations, ensuring items are restocked as necessary.
- Adhered to hospital regulations and standards of OSHA and HIPAA.
- Partnered with healthcare teams to ensure seamless dietary services for patients.
- Prepared fresh vegetables and fruits by chopping, dicing, and slicing.
- Managed multiple tasks effectively within designated timeframes.
- Maintained cleanliness of counters, tables, workstations throughout each shift.
- Maintained cleanliness of work area, including all cooking surfaces, utensils, equipment, and refrigerators.
- Maintained up-to-date knowledge of menu items including ingredients used for preparation.
- Utilized problem solving skills to resolve issues quickly.
Independent Insurance Broker
Vidalia
06.2023 - Current
- Performed regular reviews of existing policies to determine if changes are needed due to changing circumstances.
- Organized and Managed Client Records
- Provided customer service by responding promptly to inquiries from clients regarding policy information or changes.
- Facilitated underwriting of policies by gathering required documents from clients and submitting them in a timely manner.
- Resolved complex customer issues through effective communication, negotiation, problem-solving skills, and follow-up actions.
- Assisted customers in selecting suitable products based on their individual needs and preferences.
- Attended networking events to build relationships with local businesses that could benefit from insurance services.
- Educated customers about different types of policies and how they can protect their assets.
- Participated in continuing education classes related to insurance law updates or new products offerings.
Assembler/Production
Remedy Intelligent Staffing
Vidalia
06.2022 - 02.2023
- Assisting in the production a TRANE air conditioners
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Identify problems that may affect product quality and take corrective action when required.
- Assist in training new employees on proper safety procedures while operating machinery.
- Collaborate with team members to optimize workflow processes within the department.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Cashier/Cook
McDonald's
Vidalia
01.2016 - 05.2016
- Cook, prep when needed
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Greet customers handle orders and their concerns/needs
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Individual Support Worker
Pineland mental health
05.2011 - 12.2015
- Provided daily personal care to elderly clients, including bathing and toileting.
- Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
- Assisted in the development of individualized care plans for each client.
- Transported clients to appointments and recreational outings.
- Supported clients in medication management by reminding them when to take medications, providing assistance with opening containers., as needed.
- Collaborated with family members and healthcare providers on best practices for client care.
- Maintained accurate records of client progress, treatment plans, and any incidents that occurred during shifts.
- Engaged clients in meaningful conversations about their lives and interests.
- Provided emotional support to clients who were feeling overwhelmed or anxious about their health condition or life circumstances.
- Created a safe environment for all clients by following safety protocols at all times.
- Organized living spaces according to safety standards, ensuring that items were not blocking pathways or creating hazards.
- Prepared meals according to dietary guidelines set forth by nutritionists or physicians; monitored food intake levels as necessary.
- Cleaned up after meals; washed dishes; tidied living areas.
- Developed trusting relationships with both clients and their families.
- Provided companionship through conversation and shared activities.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Cashier/Customer Service
Walmart
Vidalia
09.2014 - 01.2015
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier/Sales Associate
Flash Foods
Vidalia
01.2011 - 10.2014
- Handle money and customers
- Stock inventory
Runtester/Assembly Line Worker
Trane
Vidalia
03.2013 - 07.2013
- Analyzed requirements documents and developed comprehensive test strategies accordingly.
- Assisted in training new testers on QA processes, standards, procedures and best practices.
- Maintained accurate records of all activities related to project execution and quality assurance.
- Recorded and documented test results to compare to expected results.
- Took apart machines fixed them and reassembled them
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed exploratory testing to identify defects in the application or system under test.
- Performed quality checks on products to ensure they met company standards.
- Assisted in troubleshooting mechanical problems related to the assembly process.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Communicated effectively with team members regarding production goals and objectives.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Assisted in training new employees on assembly line processes and procedures.
- Recognized defective material and reported issues to management.
Education
High school -
Vidalia comprehensive high school
Skills
- Cash Handling
- Caregiving
- Cashiering
- Home Care
- Cleaning Experience
- Childcare
- Retail Sales
- Laundry
- Meal preparation
- Senior care
- Food preparation
- Maintenance of home (10years)
- Assembly
- Customer service (10years)
- Insurance Sales
- Computer skills
- Retail sales
- Cash handling
- Customer service
- Sales
- Microsoft Office
- Driving
- Communication skills
- Cooking
- Front desk
- Account Management
- Team training and development
- Client Account Management
- Risk Management
- Account Retention
- Customer Retention
- Customer Needs Assessment
- Cleaning and sanitation
- Fast-paced environment
- Food allergy awareness
- Portion control
- Food presentation techniques
- Plating and portion control
- Special dietary needs
- Plates presentation
- Interpersonal skills
- Strong communication skills
- Team oriented
- Verbal and written communication
Certification
- Drivers License, 03/01/21, 10/01/27
- Life Insurance License, 07/01/23, Present
- Accident & Health Insurance License, 07/01/23, Present
- AHIP certification, 08/01/23, 08/01/24
Languages
English
Professional
Timeline
Food Service Worker
Eisenhower Army Medical Center
08.2024 - Current
Independent Insurance Broker
06.2023 - Current
Assembler/Production
Remedy Intelligent Staffing
06.2022 - 02.2023
Cashier/Cook
McDonald's
01.2016 - 05.2016
Cashier/Customer Service
Walmart
09.2014 - 01.2015
Runtester/Assembly Line Worker
Trane
03.2013 - 07.2013
Individual Support Worker
Pineland mental health
05.2011 - 12.2015
Cashier/Sales Associate
Flash Foods
01.2011 - 10.2014
High school -
Vidalia comprehensive high school
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