Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Keyvon Simpson

Keyvon Simpson

San Jacinto,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Learning Trainer

Amazon
Beaumont, CALIFORNIA
08.2022 - Current
  • Provided support for new hires during onboarding process, answering questions and resolving issues that arose.
  • Maintained records of employee orientations and completed paperwork.
  • Created a welcoming environment for incoming employees by providing an overview of company policies, procedures, benefits, services.
  • Monitored progress of new employees throughout the onboarding period to ensure successful integration into their roles.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Created detailed reports on partnership activities and outcomes for management review.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated the use of advanced formulas and functions within Excel, such as VLOOKUP, SUMIFS, COUNTIFS.

Education

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
06-2013

Skills

  • Excel
  • Informative Lectures
  • Quality Reviewing
  • Group Leadership
  • Public Speaking
  • Member Support
  • Appointment Scheduling
  • Motivational
  • Safety Monitoring
  • Data Collection
  • Customer Assistance
  • Team Coaching
  • Leadership Skills
  • Customer Relationship Management
  • Employee Coaching
  • Class Scheduling
  • Teamwork

Affiliations

  • Willing to train anyone with a patient attitude and mind set to help them develop skills and training so they can be successful.
  • Creating projects for management to help with business needs.
  • Explain reasons for why compliance is doing bad, but have a backbone on to improve a situation within a week.

Accomplishments

  • Creating a project on Excel to help future Trainers learn skills of their department so their will be successful and grow within the business.
  • Helping management with projects to help the business and compliance grow as a whole.
  • Received best Picker award in 2021 PEAK for being all management at picking over 1,300 units within 2 hours doing so exceeds expectation rate goal.

Languages

English
Professional

Timeline

Learning Trainer

Amazon
08.2022 - Current

High School Diploma -

Moreno Valley High School

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Keyvon Simpson