Keyvonia Lay
Las Vegas,NV
Summary
Knowledgeable Family Service Counselor experienced in group and individual counseling, case management and conflict resolution to strengthen families. Background in applying sound judgment and independent discretion to provide quality mental health services to achieve client objectives and a valid Nevada driver's license and established history of counseling children, adolescents and teens.
Dedicated Social Worker offering 12 years of counseling and crisis intervention expertise. Offering comprehensive background in social services, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Service Specialist
Clark County Nevada
12.2022 - 06.2023
- Maintained confidential records and documentation in operating office database.
- Attended and participated staff meetings and training seminars.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Liaised with community organizations and provided resource and treatment referrals.
School Bus Driver
Clark County School District
10.2019 - 04.2022
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained Nevada driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
Substitute Preschool Teacher
Acelero Learning Clark County
08.2017 - 10.2019
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Care Representative
Pacific Dental
11.2016 - 08.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
Education
Criminal Justice
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Valley High School
Las Vegas, NV06.2007
Skills
- Client Interviewing
- Community Education
- Eligibility Determination
- Report Preparation
- Law Enforcement Collaboration
- Family Planning Counselor
- Case Management
- Family Support
- Service Planning
- Client Advocacy
Certification
CDL
CDL B
Driver's License
School Bus Endorsement
Passenger Endorsement
Timeline
Family Service Specialist
Clark County Nevada
12.2022 - 06.2023
School Bus Driver
Clark County School District
10.2019 - 04.2022
Substitute Preschool Teacher
Acelero Learning Clark County
08.2017 - 10.2019
Customer Care Representative
Pacific Dental
11.2016 - 08.2018
Criminal Justice
College of Southern Nevada
High School Diploma -
Valley High School
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