Keziah A. Jones
Atlanta,USA
Summary
Customer-focused professional with a commitment to providing personalized solutions and creating positive interactions that enhance overall satisfaction.
Overview
10
10
years of professional experience
Work History
Tufting Instructor
TuTu Tufting
02.2024 - Current
- Teach rug tufting and ceramic bear painting at rug tufting studio
- Add finishing touches to customer's rugs and ceramic bears.
- Maintain an organized work space.
- Teach students best practices for safety and efficiency.
- Work the cash register, book appointments, and greet customers.
Hostess
Boxcar
07.2023 - 02.2024
- Greet customers
- Coordinate with servers to seat guests
- Handle to-go orders
- Maintain clean and organized work area
- Handle reservations for large parties
- Assist with backhouse admin
Transporter
Northside Hospital
11.2021 - 12.2023
- Facilitate the safe and comfortable movement of patients within the hospital, ensuring efficient transfers, patient dignity, and adherence to medical protocols
- Collaborated with medical staff to coordinate timely patient transfers between different areas, ensuring seamless transitions for medical procedures and examinations
Front Desk Associate
The Nail Spa
04.2020 - 11.2021
- Provided exceptional customer service by warmly greeting clients, addressing inquiries, and ensuring a positive salon experience
- Effectively managed appointments, scheduling, and cancellations to optimize daily salon operations and accommodate client preferences
- Assisted in monitoring and maintaining salon inventory levels, tracking product supplies, and promptly placing orders to ensure product availability
Sales Associate/Cashier
Southern Girl Desserts
05.2018 - 01.2019
- Provided exceptional customer service, warmly greeting customers, addressing inquiries, and ensuring a positive bakery experience
- Collaborated with bakery staff to coordinate orders, relay customer preferences, and ensure timely delivery of freshly baked goods
- Communicated with customers to address their needs, answer questions, and provide information on daily specials or promotions
Customer Service Associate
Topshop Lenox Mall
01.2017 - 05.2018
- Demonstrated a deep understanding of Topshop's fashion lines, trends, and collections, enabling informed recommendations and styling advice for customers
- Met and exceeded sales targets by actively engaging customers, showcasing product features, and upselling complementary items
- Provided attentive assistance in fitting rooms, helping customers find the right sizes, offering styling suggestions, and ensuring their comfort
Receptionist
Ultra Enterprises
05.2015 - 09.2016
- Warmly greeted customers and guided them to appropriate locations
- Updated appointment calendars and scheduled meetings via Outlook
- Performed clerical duties including but not limited to faxing, copying and filing documents
Sales Associate
H&M Clothing
09.2014 - 04.2015
- Provided exceptional customer service by engaging shoppers, addressing inquiries, and assisting in finding clothing and accessories that suited their preferences
- Assisted customers in fitting rooms, providing styling suggestions, feedback on fit, and ensuring an enjoyable and comfortable shopping experience
- Efficiently operated the cash register, processed transactions accurately, and handled cash, credit, and debit card payments securely
Education
High School Diploma -
Tri-Cities High School
Atlanta, GA01.2014
Skills
- Arts & Crafts
- Rug Tufting
- Microsoft Office
- Outlook
- Customer Service
- Effective Time Management
- Communication Skills
- Organization Skills
- Active Listening
Timeline
Tufting Instructor
TuTu Tufting
02.2024 - Current
Hostess
Boxcar
07.2023 - 02.2024
Transporter
Northside Hospital
11.2021 - 12.2023
Front Desk Associate
The Nail Spa
04.2020 - 11.2021
Sales Associate/Cashier
Southern Girl Desserts
05.2018 - 01.2019
Customer Service Associate
Topshop Lenox Mall
01.2017 - 05.2018
Receptionist
Ultra Enterprises
05.2015 - 09.2016
Sales Associate
H&M Clothing
09.2014 - 04.2015
High School Diploma -
Tri-Cities High School
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