Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keziah Thomas

Boothwyn,PA

Summary

Experienced customer service professional with over 5 years of experience in delivering high-quality support in fast-paced, high-volume environments. Experienced in resolving complex customer inquiries via phone, email, and chat, as well as receiving high-volume inbound calls and initiating outbound calls. A dedicated, team-oriented individual who is committed to customer satisfaction, business goals, and customer support excellence, and has a passion for delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Walmart
3 Sorbello Road, Pedricktown, New Jersey
09.2021 - 05.2024

Order Processing

  • Picking and packing orders: Preparing orders for shipment and ensuring they are packed correctly.

Quality Assurance

  • Inspecting products: Checking for defects and damages.

Inventory

  • Receiving and storing inventory: Unloading, organizing, and storing incoming shipments.

Production Worker

Alloy Surfaces
121 N Commerce Dr, Aston, Pennsylvania
02.2021 - 08.2021

Operating Machinery

  • Operating equipment and maintaining the production of products.

Maintain cleanliness

  • Clean work areas and equipment in the production area.

Safety Standards

  • Follow all safety guidelines and wear proper PPE.

Quality Assurance

  • Assembling and checking products on the production line for any defects.

Cashier

Chipotle Mexican Grill
1751 Wilmington Pike Ste C-3, Glen Mills, Pennsylvania
04.2019 - 01.2020

Customer Service

  • Greet incoming customers, inform them of any new food items, answer any questions or concerns

Maintain Cleanliness

  • Maintain workstation and other restaurant areas to ensure hygiene standards are met

Payments

  • Collect cash and electronic payments, issue receipts, and balance cash register

Human Resources Associate

Dress Barn
301 Town Centre Dr, Glen Mills, Pennsylvania
11.2018 - 03.2019

Recruitment

  • Assisting with the recruitment process, including reviewing applications, interviewing candidates, and verifying references.

Onboarding

  • Helping new employees get started, including issuing forms and applications, and ensuring they complete all necessary paperwork.

Benefits

  • Reviewing benefits and other programs, and explaining them to employees.

Record Keeping

  • Maintaining employee records, including applications, résumés, and applicant logs.

Communication

  • Answering communications and referring special communications to the appropriate person.

Server

Maris Grove
200 Maris Grove Way, Glen Mills, Pennsylvania
06.2017 - 10.2018

Customer Service

  • Responsible for greeting customers, taking orders, and making menu recommendations. Also, check in with customers to ensure they are happy with their meals and address any concerns.

Food and Beverage Service

  • Bring food and drinks to customers' tables, and also package to-go orders.

Table Service

  • Clean and set up tables and dining areas, and also clean tables for new customers.

Communication

  • Main point of communication between customers and the kitchen, while also providing information about customer orders to the kitchen staff.

Education

Bachelor of Science Business Administration -

Eastern University
St.Davids, Pennsylvania
05.2025

High School Diploma -

Chichester High School
Boothwyn, Pennsylvania
06.2020

Skills

  • Customer Relationship Management
  • Customer Service
  • Strong Written and Verbal Communication Skills
  • Onboarding
  • Leadership
  • Strategic Planning
  • Organization Development
  • Strong Telephonic Skills
  • High-Volume Call Handling
  • Refunds
  • Payment Processing
  • Problem-Solving and Decision Making
  • Research and Information Gathering
  • Conflict and Dispute Resolution
  • Active listening and Adaptability
  • Time Management
  • Strong Attention to Detail
  • Team Oriented
  • Muti-tasking
  • Quick learner
  • 50 WPM
  • Data Entry
  • Microsoft Office
  • Computer Literate
  • Database Management
  • Loyalty Program Promotion

Timeline

Warehouse Associate

Walmart
09.2021 - 05.2024

Production Worker

Alloy Surfaces
02.2021 - 08.2021

Cashier

Chipotle Mexican Grill
04.2019 - 01.2020

Human Resources Associate

Dress Barn
11.2018 - 03.2019

Server

Maris Grove
06.2017 - 10.2018

Bachelor of Science Business Administration -

Eastern University

High School Diploma -

Chichester High School
Keziah Thomas