Kezie De Guzman
Miami,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Opertions Manager
The UPS Store 3155
Miami, FL
05.2024 - Current
- Managed daily store operations for shipping, printing, and mailbox services.
- Supervised staff scheduling, task assignments, and front counter coverage.
- Trained associates on packing standards, shipping labels, and customer service.
Sales Associate
Hudson Group Inc.
Fort Lauderdale, Florida
08.2023 - 05.2024
- Greeted travelers and guided purchases in Hudson airport retail stores.
- Processed cash, card, and mobile payments through POS systems.
- Handled returns, exchanges, and customer questions with clear communication.
- Restocked merchandise and organized product displays on sales floor.
Clerk
Arguesa Mechanical
Miami, FL
10.2019 - 10.2021
- Entered invoices, purchase orders, and billing details into company systems.
- Processed work orders and service records for mechanical office support.
- Answered customer calls and routed requests to service staff.
- Reviewed paperwork for accuracy before forwarding records to management.
Volunteer
Outreach Program / Aid to Humanity
Petit Goave, Haiti
- Conducted community outreach to connect clients with local support services.
- Built trusting relationships with clients through respectful one-on-one communication.
- Planned community events to connect people dealing with similar issues.
- Educated citizens on resources and programs in local community.
Education
Bachelor of Science - Marketing Management
New Era University
Quezon City, Philippines 03.2012 - 05.2016
Cauayan National High School
Isabela, PhilippinesSkills
- Store operations
- POS systems
- Shipping labels
- Inventory control
- Purchasing and procurement
- Financial management
- Quality assurance
- Performance management
- Team leadership
- Team supervision
- Effective communication
- Client relationships
- Problem solving
- Organizational management
- Marketing
- Account recordkeeping
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Public Notary
References
References available upon request.
Timeline
Opertions Manager
The UPS Store 3155
05.2024 - Current
Sales Associate
Hudson Group Inc.
08.2023 - 05.2024
Clerk
Arguesa Mechanical
10.2019 - 10.2021
Bachelor of Science - Marketing Management
New Era University
03.2012 - 05.2016
Volunteer
Outreach Program / Aid to Humanity
Cauayan National High School