Katie Gritton
Greensboro,NC
Summary
Results-oriented candidate experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
Ryder Logistics
08.2022 - Current
- Handled day-to-day customer contact via emails a and provided excellent customer service to clients.
- Supervised large teams with guidance, support and direction for quality business satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Inspire and guide team members towards improved Key Performance Indicator (KPI’s) using the appropriate leadership styles and methods.
- Oversaw inbound inventory and resolved inventory discrepancies as needed.
- Allocate resources and organize and distribute daily work duties to members to ensure optimal shift/team operational logistics.
- Deal with day to day paperwork in a warehouse environment (i.e. picking sheets, returns, bills of lading, etc.).
Assistant Manager
The UPS Store
06.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Notary Public
Education
Associate of Science - Biology
Guilford Technical Community College
Skills
- Retail operations Sales and marketing
- Develop employee knowledge Orientation and training
- Continuous Improvements
- Inventory Accounts Reconciliation
Timeline
Customer Service Representative Team Lead
Ryder Logistics
08.2022 - Current
Assistant Manager
The UPS Store
06.2019 - 08.2022
Associate of Science - Biology
Guilford Technical Community College
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