Kgomotso Rabore
Chicago,IL
Summary
Adept at fostering guest satisfaction and maintaining pristine environments, I leveraged my expertise in cleaning techniques and customer service at Trump Hotel Collection to significantly enhance operational efficiency and guest experience. My proactive approach in training staff and streamlining inventory management showcases my ability to blend hard skills with strong leadership, contributing to a welcoming and well-maintained setting.
Overview
12
12
years of professional experience
Work History
Housekeeping Room Attendant
Trump Hotel Collection
04.2018 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Communicated repair needs to maintenance staff.
- Continually updated knowledge of industry trends and best practices in hospitality to maintain a competitive edge within the market.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
- Increased staff retention rates through ongoing support and encouragement, creating a stable workforce within the housekeeping department.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
- Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
African Art Teacher
Mr Lee Academy
09.2012 - 09.2014
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Taught classes on painting, collage, and color theory.
- Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
- Communicated effectively with parents about their child''s progress in the arts program, addressing any concerns or suggestions for improvement as needed.
- Improved student engagement in the classroom by designing innovative, project-based learning experiences focused on artistic expression.
- Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Education
Bachelor Of Arts For Teaching - Art History
University of Seoul
Seoul Korea05.2011
Home Economics - Agricultural Economics
University of Pretoria
Pretoria South Africa 02.2010
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Chemical handling
- Maintenance coordination
- Cleaning techniques
- Supply inventory management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window cleaning
- Laundry expertise
- Ordering cleaning supplies
- Stain removal
- Furniture polishing
- Dusting surfaces
- Window washing
- Carpet cleaning
- Upholstery cleaning
Accomplishments
- Cleaned an average of Number homes per day.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Korean
Native or Bilingual
English
Full Professional
German
Professional Working
Afrikaans
Limited Working
Hobbies
I love traveling, playing gift, cooking and wine collecting .
Fun fact about me
I’m fun loving person who happens to be a little bit of and introvert, I’ am a fast learner, pride myself with my ability to adapt to any situation at any given moment .I love life and enjoys everything that comes with it.
Timeline
Housekeeping Room Attendant
Trump Hotel Collection
04.2018 - Current
African Art Teacher
Mr Lee Academy
09.2012 - 09.2014
Bachelor Of Arts For Teaching - Art History
University of Seoul
Home Economics - Agricultural Economics
University of Pretoria