Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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K. Grace Hernandez

Memphis,TN

Summary

Hardworking and organized student leader searching for a gateway into the Medical field. Skilled in effective communication, problem solving, and computer literacy so any new task that comes, I can handle with grace.

Overview

2
2
years of professional experience

Work History

Merchandise Lead

Aerie By American Eagle
Memphis, TN
05.2024 - Current
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
  • Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
  • Explained product features and benefits to company staff members and customers.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Use historical and current business data to determine buying trends and items.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Cultivated an atmosphere of teamwork among staff members by encouraging communication and collaboration.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.

Hostess

River Oaks
Germantown, TN
07.2023 - 05.2024
  • Greeted guests warmly upon arrival, seating them promptly.
  • Strategic floor-planning for larger parties and special events.
  • Capable of multitasking on multiple phones.
  • De-escalated any customer complaints or issues quickly and professionally.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phones promptly to record and confirm reservations.
  • Accepted payments from guests for dine-in and take-out foods.
  • Accurately recorded customer information into reservation system.
  • Maintained a clean and organized dining area.

Shift Leader

Plato's Closet Cordova
Cordova, TN
09.2022 - 07.2023
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Assisted customers with product selection, inquiries, and complaints in a professional manner.
  • Provided feedback to management on employee performance issues or customer service concerns.
  • Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Greeted customers to determine wants or needs.
  • Identified potential theft or fraud cases and took appropriate action to prevent further losses.
  • Taught staff upselling techniques to meet revenue targets.

Education

Associate of Science - Health Sciences

Southwest Tennesseee Community College
Memphis, TN
07-2025

High School Diploma -

Bartlett High School
Bartlett, TN
05-2023

Skills

  • Effective communication
  • Leadership
  • Attention to detail
  • Computer literacy
  • Strategic planner
  • Organizational abilities
  • Sales experience
  • Public speaking
  • Adept Learner
  • Helping hand
  • Caregiving

Affiliations

2021-2023 Bartlett High School's Student Council hosted two annual blood drives per school year. During which I was in charge of checking in the donating student, ensuring student health and safety after donating, and escorting the student back to class.

December 2022 I was a volunteer at the St. Jude Medical tent with Bartlett High School. I was in charge of patient information, taking vitals, and informing doctors of the condition and complaints made by the patient.

May 2024 Southwest Tennessee Community College hosted a Phone-a-thon where Student Leaders reached out to current or previous school donates. The goal was to get the donation information, share Southwests goals through personal experience and, get through as many calls as possible while updating our donation list.

Fall 2024 Southwest Tennessee Community College Student Government Association hosted Voter's Registration Drives to support and encourage young voters during their first election. I was able to reach a larger audience by walking around campus rather than waiting for students to come to our display table. Through this simple act more students registered to vote than our school officials had projected.

Timeline

Merchandise Lead

Aerie By American Eagle
05.2024 - Current

Hostess

River Oaks
07.2023 - 05.2024

Shift Leader

Plato's Closet Cordova
09.2022 - 07.2023

Associate of Science - Health Sciences

Southwest Tennesseee Community College

High School Diploma -

Bartlett High School
K. Grace Hernandez