Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Khaalida Poindexter

Atlanta,GA

Summary

Licensed Claims Adjuster with high motivation and desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Claims Adjuster

State Farm
03.2024 - 07.2024
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.

Front Desk Administrator

Buckhead Wellness Center
02.2022 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Entered and maintained department records in company database.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Documented patient information, treatment plans and patient responses.

Graduate Assistant

Alabama A&M University
08.2018 - 05.2020
  • Directed students into performing and completing assigned tasks.
  • Advised students individually and in groups on academic programs.
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic and or personal concerns.
  • Identified issues that hindered students academic achievement.
  • Counseled students regarding course and program selection, class scheduling, registration, and career planning.

Property & Casualty License

Kaplan
03.2024 - 07.2024

Massage Therapy Certification

Madison School Of Massage Therapy
11.2019 - 04.2021

Master of Science, Kinesiology

Alabama A&M University
08.2018 - 05.2020
  • Thesis: Dietary Food & Resistance Training

Bachelor of Science, Biology

South Carolina State University
08.2013 - 05.2018
  • Honors College Member
  • Alpha Kappa Psi Professional Business Fraternity Inc. Member
  • Health Professions Society Member (President)

Skills

  • Active Listening
  • Body Mechanics
  • Computer Competency
  • Customer Service
  • Claims Processing
  • Health Education
  • Office Administration

Certification

  • First Aid/CPR Certified

Timeline

Claims Adjuster

State Farm
03.2024 - 07.2024

Property & Casualty License

Kaplan
03.2024 - 07.2024

Front Desk Administrator

Buckhead Wellness Center
02.2022 - 06.2023

Massage Therapy Certification

Madison School Of Massage Therapy
11.2019 - 04.2021

Graduate Assistant

Alabama A&M University
08.2018 - 05.2020

Master of Science, Kinesiology

Alabama A&M University
08.2018 - 05.2020

Bachelor of Science, Biology

South Carolina State University
08.2013 - 05.2018

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Khaalida Poindexter