KIARA SANTANA
Haines City,FL
Summary
Detail-oriented professional with experience in claims investigation and customer service. Recognized for strong decision-making and team collaboration, contributing to successful claims evaluations and enhancing customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
Lakeland, FL
09.2025 - Current
- Evaluated claims to determine coverage based on policy guidelines.
- Conducted thorough investigations by gathering evidence and documentation.
- Communicated effectively with policyholders to explain claim processes.
- Collaborated with medical professionals to assess injury-related claims.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Sales Associate
UNIQLO
Lake Buena Vista, FL
08.2024 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to drive customer engagement and sales.
- Processed transactions accurately using point-of-sale systems for efficient checkout experience.
- Collaborated with team members to ensure stock levels met customer demand during peak hours.
- Participated in inventory management to optimize stock organization and loss prevention strategies.
- Provided training and support to new associates, fostering a collaborative team environment.
Education
High School Diploma -
RIDGE COMMUNITY HIGH SCHOOL
Davenport, FL05-2024
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Decision-making
- Team collaboration
Certification
- License[FL INSURANCE LICENSE]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster
GEICO
09.2025 - Current
Sales Associate
UNIQLO
08.2024 - 09.2025
High School Diploma -
RIDGE COMMUNITY HIGH SCHOOL