Khaci Staton
Gwynn Oak,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nutrition Inventory Manager
Intrastaff Johns Hopkins
08.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Shift Supervisor
Massage Envy
03.2023 - 04.2024
- Scheduled 30 to 40 appointments daily for clients and future guest.
- Handle customer accounts over phone, such as freezing customer accounts, updating credit card information on account, filling out customer cancellation forms for membership.
- Greet incoming customers, check them in, fill out intake form with customer, and escort them to relaxation room.
- Discuss various wellness memberships and services to prospective customers.
- Call clients who haven't had services in two weeks or longer to schedule appointments.
Olive Garden
Server/To-Go Specialist
04.2022 - 03.2023
- Delivered prompt and friendly customer service.
- Received over 30 to 40 food and drink orders accurately and timely over the phone and in person a day.
- Collaborated with kitchen staff to ensure accurate and timely orders were prepared.
- Delivered food and beverages according to customer's orders.
- Handled cash transactions and processed payments correctly and timely.
Merchandise Associate
Marshalls
06.2020 - 04.2022
- Accurately rang customer about 40 to 50 purchases/returns a day. While counting back change to customer according to operating procedures.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Arranged consistent shelves, bins, and racks at two locations by following established planograms.
Dietary Aide
Augsburg Lutheran Home
04.2015 - 05.2020
- Maintained proper food temp mandated by FDA and facility policy.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served two meals a day to 30 residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Medical Assisting
The Community College of Baltimore County
Catonsville, MD12.2022
High School Diploma -
Franklin High School
Reisterstown, MD06.2017
Skills
- Attention to Detail
- Inventory Control
- Customer Service
Problem-Solving
- Active Listening
- Decision Making
- Customer Service
- Teamwork and Collaboration
- Client Support
- Work Place Safety
- Computer Skills
Team Collaboration
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Nutrition Inventory Manager
Intrastaff Johns Hopkins
08.2024 - Current
Shift Supervisor
Massage Envy
03.2023 - 04.2024
Olive Garden
Server/To-Go Specialist
04.2022 - 03.2023
Merchandise Associate
Marshalls
06.2020 - 04.2022
Dietary Aide
Augsburg Lutheran Home
04.2015 - 05.2020
Medical Assisting
The Community College of Baltimore County
High School Diploma -
Franklin High School