Khadaja Dennard
Kissimmee,FL
Summary
Knowledgeable and dedicated professional. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Assurant
12.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Loan Representatives With Client American Express
Concentrix
05.2023 - 12.2023
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Ensured compliance with federal regulations by staying up-to-date on industry changes and adapting procedures accordingly.
- Maintained accurate records of all loan transactions, allowing for easy retrieval and analysis when needed by senior management or external auditors.
Customer Service Representative
CVS Pharmacy
03.2020 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Supervisor for Subway in Orlando Health
AVI Foodsystems
08.2017 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
Key Holder
Twistee Treat
06.2016 - 08.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL05.2025
Associate of Arts -
Valencia College
Orlando, FL05.2021
High School Diploma -
Haines City Senior High School
Haines City, FL06.2014
Skills
- Licensed Insurance Agent
- Customer Service
- Account Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Paperwork Processing
- Administrative Support
- Relationship building and management
- Risk management assessments
- Document analysis
Timeline
Insurance Agent
Assurant
12.2023 - Current
Loan Representatives With Client American Express
Concentrix
05.2023 - 12.2023
Customer Service Representative
CVS Pharmacy
03.2020 - 05.2023
Supervisor for Subway in Orlando Health
AVI Foodsystems
08.2017 - 03.2020
Key Holder
Twistee Treat
06.2016 - 08.2017
Bachelor of Science -
University of Central Florida
Associate of Arts -
Valencia College
High School Diploma -
Haines City Senior High School
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