Shanika Folkes
East Stroudsburg,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Aseptic Technician/Acting Lead
Advanced Cleanroom Microclean
Swiftwater, PA
01.2023 - Current
- Performed daily cleaning and sanitizing of all equipment used in the aseptic production process.
- Ensured that sterile areas were maintained according to standard operating procedures.
- Disinfected door handles, and other frequently touched surfaces.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Active lead when asked to take charge in emergency instances.
Key Holder/Sales Associate/Stocker
Sally's Beauty Supply
East Stroudsburg, PA
06.2021 - 06.2023
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted customers with product selection and resolving complaints.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Cashier/Overnight Shift Leader
Exxon Gas Station
Bartonsville, PA
01.2015 - 01.2023
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Sales Associate
Wilson's Leather Outlet
Tannersville, PA
11.2014 - 01.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
CHHA
Homewatch CareGivers Inc
Bethlehem , PA
01.2012 - 07.2012
- Provided assistance with daily activities such as bathing, grooming, dressing and eating.
- Assisted clients in transfer from bed to wheelchair or vice versa using Hoyer lifts.
- Communicated effectively with physicians, nurses, family members, caregivers and other healthcare professionals regarding patient care plans.
- Educated family members about home care services available for their loved ones.
- Maintained a safe environment by adhering to safety protocols and procedures.
Seasonal Sales Associate/Key Holder Supervisor
Five Below
Stroudsburg, PA
11.2010 - 01.2011
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
CHHA
Brightstar Healthcare
Stroudsburg, PA
07.2006 - 01.2011
- Transported clients to medical appointments or other destinations as needed.
- Administered medications accurately according to physician orders while documenting dosage information properly.
- Created and maintained records of client care, condition, progress and concerns.
- Responded quickly to emergency situations involving medical issues or behavioral problems.
- Monitored the health status of homebound patients through direct observation, interviews and record reviews.
Home Health Aide
Beck N Call
Marshalls Creek, PA
09.2003 - 09.2009
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing and incontinence care.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2003
High School Diploma -
Monroe Career And Technical Institute
Bartonsville, PA06-2003
Skills
- Documentation and Recordkeeping
- Strong Attention to Detail
- Aseptic Technique
- Sterilization Procedures
- Continuous Improvements
References
References available upon request.
Timeline
Aseptic Technician/Acting Lead
Advanced Cleanroom Microclean
01.2023 - Current
Key Holder/Sales Associate/Stocker
Sally's Beauty Supply
06.2021 - 06.2023
Cashier/Overnight Shift Leader
Exxon Gas Station
01.2015 - 01.2023
Sales Associate
Wilson's Leather Outlet
11.2014 - 01.2018
CHHA
Homewatch CareGivers Inc
01.2012 - 07.2012
Seasonal Sales Associate/Key Holder Supervisor
Five Below
11.2010 - 01.2011
CHHA
Brightstar Healthcare
07.2006 - 01.2011
Home Health Aide
Beck N Call
09.2003 - 09.2009
High School Diploma -
Stroudsburg High School
High School Diploma -
Monroe Career And Technical Institute
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