Summary
Overview
Work History
Education
Skills
Timeline
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Khadeja Morris

Chicago,IL

Summary

Seasoned professional with a proven ability to enhance customer satisfaction at Amazon through effective problem-solving and exceptional verbal communication. Expertise in compassionate client care and meticulous medical record-keeping, resulting in improved operational efficiency. As an Assistant Manager at Wingstop, demonstrated leadership by driving team performance and reliability. Committed to leveraging skills in client relations and operational management to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Caregiver

Help at Home
Chicago, IL
12.2022 - Current
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Drove clients to doctors' appointments and social outings.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored health and well-being of clients and reported significant health changes.

Customer Support (REMOTE)

Amazon
Chicago, IL
01.2020 - 12.2022
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved customer complaints promptly and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Warehouse Operator

The Home Depot
Joliet, IL
05.2019 - 12.2020
  • Processed customer orders accurately and efficiently according to established procedures.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Maintained a clean work environment by adhering to safety protocols at all times.
  • Ensured safety policies were followed at all times while working in the warehouse environment.
  • Utilized scanners and RF devices for tracking purposes.

Housekeeping

Mercy Hospital
Chicago, IL
06.2017 - 05.2019
  • Coordinated housekeeping staff to ensure rooms were cleaned on time.
  • Responded promptly to guest inquiries and requests regarding housekeeping needs.
  • Performed light housekeeping duties including laundry and meal preparation.
  • Maintained records of all maintenance requests related to housekeeping services.

Assistant Manager

Wingstop
Chicago, IL
01.2015 - 10.2017
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

High School Diploma -

Bowen High School
Chicago, IL
06-2013

Skills

  • Compassionate client care
  • PPE usage
  • Problem-solving
  • Verbal and written communication skills
  • Reliability and punctuality
  • Medical record-keeping

Timeline

Caregiver

Help at Home
12.2022 - Current

Customer Support (REMOTE)

Amazon
01.2020 - 12.2022

Warehouse Operator

The Home Depot
05.2019 - 12.2020

Housekeeping

Mercy Hospital
06.2017 - 05.2019

Assistant Manager

Wingstop
01.2015 - 10.2017

High School Diploma -

Bowen High School

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Khadeja Morris