Khadem Hussain Alimi
Norwalk,CT
Summary
Results-driven Omni Service Specialist with a proven track record in optimizing omni-channel retail operations. Adept at managing order fulfillment processes, including picking, packing, shipping, and inventory management to enhance the customer experience. Skilled in using store technology to streamline operations, maintain high standards of customer service, and adhere to safety and inventory protocols. Demonstrates strong leadership abilities, effective communication with leadership teams, and a commitment to achieving operational excellence. Known for an energetic approach to meeting and exceeding service level agreements and store standards. Eager to contribute to the success of Terrain by leveraging expertise in omni-channel processes and a dedication to continuous improvement.
Overview
5
5
years of professional experience
Work History
Warehouse Administrative
IAP World Services
11.2018 - 11.2023
- Order Fulfillment and Processing: Experience in efficiently picking, packing, and shipping online orders while managing in-store and curbside pickups to ensure timely and accurate delivery.
- Customer Experience Management: Proven ability to enhance the customer experience by maintaining high standards in packaging, minimizing order backlogs, and prioritizing expedited orders.
- Omni-Channel Operations: Demonstrated success in overseeing omni-channel processes, including using store technology to create a seamless shopping experience across multiple channels.
- Inventory and Supply Chain Management: Experience in managing inventory accuracy, overseeing supply needs, and reducing product loss to support operational efficiency and store profitability.
- Leadership and Team Collaboration: Strong track record of collaborating with store leadership and communication with team members to address issues, share progress, and ensure completion of tasks.
- Adherence to Safety and Standards: Consistent application of store safety standards, adherence to company policies, and maintaining organizational standards related to workstations and order staging areas.
- Performance Tracking and Improvement: Ability to monitor and report on operational performance, using data to identify areas for improvement and implement strategies to enhance service levels and efficiency.
Education
Bachelor of Science - Computer Science
Kabul Educational University
12-2011
Skills
- Order Fulfillment: Expertise in efficiently picking, packing, and shipping online and in-store orders, including managing curbside pickups
- Customer Service: Strong skills in delivering exceptional customer service, handling inquiries, and resolving issues to enhance the overall shopping experience
- Technology Proficiency: Competence in using retail technology and systems to streamline omni-channel operations and ensure seamless order processing
- Inventory Management: Ability to manage inventory accurately, track stock levels, and oversee supply chain processes to maintain product availability and reduce loss
- Operational Efficiency: Experience in optimizing operational workflows to prevent backlogs, manage order queues, and ensure timely fulfillment of orders
- Communication: Effective communication skills for collaborating with team members and leadership, including clearly articulating progress, issues, and needs
- Leadership: Proven leadership skills to oversee processes, set performance standards, and motivate team members to achieve operational goals
- Attention to Detail: High level of accuracy in order processing, packaging, and maintaining standards to meet customer expectations and brand requirements
- Problem-Solving: Strong analytical skills to identify and resolve issues that impact order fulfillment and operational efficiency
- Adaptability: Ability to work flexible hours and adapt to changing demands within a fast-paced retail environment
Timeline
Warehouse Administrative
IAP World Services
11.2018 - 11.2023
Bachelor of Science - Computer Science
Kabul Educational University
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