KHADIJA ABDALLA
Portland,US
Summary
Dynamic and results oriented professional with extensive experience in supporting diverse teams and driving organizational performance. Known for exceptional adaptability, mastering new processes and workflows quickly while ensuring accuracy and efficiency. Expertise in cultivating positive relationships with clients, colleagues, and stakeholders enhances collaboration and communication across all levels. Resourceful problem solver dedicated to identifying improvement opportunities, implementing effective solutions, and fostering inclusivity to create a meaningful impact in every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Madrona Recovery
03.2025 - Current
- Serve as the first point of contact for clients, staff, and visitors in a residential behavioral health facility.
- Manage phone lines and assist with client admissions and discharges.
- Support clinical staff by maintaining records, handling documentation, and coordinating communication between departments.
- Monitor the front area and assist staff on the floor as needed to ensure client safety and smooth operations.
- Assist with children and youth clients by supporting daily activities, ensuring safety, and helping staff maintain a positive environment.
Front Desk Receptionist
Cedar Hills Hospital
01.2025 - 04.2025
- Managed patient check-in and registration processes, ensuring efficient flow of visitors.
- Coordinated appointment scheduling and maintained accurate records in electronic health systems.
- Assisted patients with inquiries, providing clear information about hospital services and procedures.
- Maintained cleanliness and organization of front desk area to enhance visitor experience.
- Answered and directed phone calls and managed patient check-ins and check-outs.
- Maintained confidentiality and handled sensitive information following HIPAA guidelines.
- Supported clinical and administrative staff with documentation, filing, and coordination of patient records.
- Ensured a calm and welcoming environment for patients and families during admissions and discharge processes.
Cultural Coordinator
Cairo
01.2024 - 12.2024
- Supported students in local schools with academic, social, and cultural adjustment.
- Collaborated closely with teachers and school staff to identify student needs and create individualized support plans.
- Communicated with parents to help them engage in their children’s education and understand school systems.
- Organized after school programs and enrichment activities to promote learning and community involvement.
- Helped connect families with community resources, language support, and academic opportunities.
Behavior Technician
Brightstars
10.2022 - 07.2023
- Provided positive reinforcement strategies to encourage desired behaviors in clients.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Assisted in behavior data collection and behavior log maintenance.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
- Demonstrated strong organizational skills to ensure accurate record-keeping of client progress.
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation.
- Collaborated with families, teachers, and other professionals to coordinate care.
- Educated caregivers about techniques for reinforcing appropriate behavior.
- Implemented strategies to reduce stress and anxiety levels in clients.
Receptionist
Clinic & massage therapist
01.2021 - 09.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Assisted in resolving customer complaints and disputes.
- Managed daily calendar appointments for staff members.
Elderly Caregiver
Brookdale Senior Living
04.2020 - 12.2020
- Assisted elderly clients with daily activities, such as bathing, dressing, grooming, and meal preparation.
- Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety.
- Maintained a clean environment within the client’s home by performing light housekeeping duties.
- Assisted client with self-administration of medications.
- Demonstrated effective communication skills when interacting with seniors and their families.
Med tech
Bonaventure
01.2019 - 05.2019
- Communicated effectively with other healthcare professionals regarding test results and patient care plans.
- Managed patient records accurately and efficiently according to HIPAA standards.
- Processed and reported lab results to physicians promptly and accurately.
- Received supply of ordered medications and apportioned, mixed, or assembled drugs for administration to the patient.
- Maintained a clean work environment by following safety protocols and procedures.
Education
Bachelor of Science (B.S.) - Psychology Candidate
Portland State University
Portland, OR06.2026
High School Diploma -
Wilson High School
Portland, OR06.2021
Skills
- Navigational Skills
- Computerized Time Management Systems
- Case Management
- ABA Techniques
- Skill Development
- Emotional Support
- Document Coordination
- Client Relationship Development
- Communications
- Time management
- Scheduling & Appointment Coordination
- Team Collaboration & Staff Support
- Child & Youth Support
- Patient/Client Intake & Record Management
- Multitasking in Fast Paced Environments
Certification
CPR certified
Timeline
Front Desk Receptionist
Madrona Recovery
03.2025 - Current
Front Desk Receptionist
Cedar Hills Hospital
01.2025 - 04.2025
Cultural Coordinator
Cairo
01.2024 - 12.2024
Behavior Technician
Brightstars
10.2022 - 07.2023
Receptionist
Clinic & massage therapist
01.2021 - 09.2022
Elderly Caregiver
Brookdale Senior Living
04.2020 - 12.2020
Med tech
Bonaventure
01.2019 - 05.2019
Bachelor of Science (B.S.) - Psychology Candidate
Portland State University
High School Diploma -
Wilson High School
Awards & Honors
Muslim Student Association Leadership, Physics award
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