Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khadija Dunbar

Mount Vernon,NY

Summary

Resourceful and goal-driven professional with a strong background in customer service and team management. Bringing a wealth of experience in managing diverse customer needs, resolving complex issues, and ensuring exceptional service. Currently transitioning into the healthcare field, leveraging expertise in communication, problem-solving, and customer-focused support to contribute to patient care and financial services in a healthcare setting. Dedicated to continuing education and pursuing a degree in Health Sciences with a focus on healthcare management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Contact Center Representative

TD Bank
04.2022 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Admissions Manager

Playland Park
06.2016 - 10.2024
  • Managed a team of 200-300 seasonal staff, overseeing customer service, operations, and guest relations.
  • Developed and implemented strategies to improve efficiency, customer experience, and revenue.
  • Ensured smooth operations and adherence to safety and customer service standards.
  • Conducted training sessions to enhance team performance and ensure organizational goals were met.

Sales Lead Keyholder

Foot Locker
05.2018 - 05.2022
  • Led and mentored a team of associates, improving sales performance and customer satisfaction.
  • Managed inventory, processed sales, returns, and handled customer inquiries efficiently.
  • Provided detailed reports on daily operations and made improvements based on performance data.
  • Ensured an organized and safe store environment, aligning with company procedures and goals.

Education

Associate of Science - Health Studies

Westchester Community College
Valhalla, NY
12-2025

High School Diploma -

Nellie A. Thornton
Mount Vernon
06-2016

Skills

  • Strong Attention to Detail
  • Customer-Focused Service
  • Critical Thinking & Problem-Solving
  • Data Entry & Record Keeping
  • Workload management
  • Time Management & Organization
  • Proficient in Microsoft Office
  • Effective Communication Skills
  • Conflict Resolution and De-escalation
  • Ability to Work Under Pressure

Certification

  • Notary Public
  • First Aid/CPR Certified

Timeline

Contact Center Representative

TD Bank
04.2022 - Current

Sales Lead Keyholder

Foot Locker
05.2018 - 05.2022

Admissions Manager

Playland Park
06.2016 - 10.2024

Associate of Science - Health Studies

Westchester Community College

High School Diploma -

Nellie A. Thornton

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