Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SoftwareEngineer

Khadija Karmoussi

Customer Services Representative / Writer
Doha,Qatar

Summary

I am a strong media and communication professional .

skilled in Management, Fashion/Beauty consultation ,Customer Care ,Sales field, Editing, Journalism and Top Editing. I also have over seven years of experience in book/web writing, Wordpress, blogging along with social media coordinating.

Overview

3
3
Languages
2
2
years of post-secondary education

Work History

Customer Service/Social Media Representative

Ooredoo
Doha, Qatar
  • Maintained up-to-date knowledge of company sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Communicated with social media followers and responded to their queries.
  • Wrote and edited social media Posts.

Beauty Consultant/Fragrance Advisor

Aljazeera Perfumes
Doha, Qatar
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Call Centre Representative

Almeera company
Doha, Qatar
  • Answered Phone calls from Customers and responded to inquires and complaints.
  • Processed forms and orders and applications requested by customers
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Customer Care Agent

Stralink company
Doha, Qatar
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Multi tasking between live chat , answering social media queries along with answering call center calls.

IELTS Private Tutor

Self-employed
Doha, Qatar
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Applied technology to facilitate the academic process.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Participated in tutor orientation and attended professional development and training sessions to increase English competency and improve tutoring skills.

Education

GED -

Moza Bint Mohammed Preparatory Independent School
Doha Qatar
06.2016 - 06.2016

High School Diploma -

Rabaa Independent High School For Girls
Qatar
06.2019 - 06.2019

BA (Hons) Business Management - Semester 2

Buckinghamshire New University
United Kingdom
10.2019 - Current

Skills

    Negotiation skills

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Additional Information

Date Of Birth : 1/May/2000

Home Country : Morocco

Marital Status : Single

Visa Status : Residency Visa (Parent Sponsorship)

Timeline

BA (Hons) Business Management - Semester 2

Buckinghamshire New University
10.2019 - Current

High School Diploma -

Rabaa Independent High School For Girls
06.2019 - 06.2019

GED -

Moza Bint Mohammed Preparatory Independent School
06.2016 - 06.2016

IELTS Private Tutor

Self-employed

Customer Care Agent

Stralink company

Call Centre Representative

Almeera company

Beauty Consultant/Fragrance Advisor

Aljazeera Perfumes

Customer Service/Social Media Representative

Ooredoo

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Khadija KarmoussiCustomer Services Representative / Writer