Khadija Karmoussi
Customer Services Representative / Writer
Doha,Qatar
Summary
I am a strong media and communication professional .
skilled in Management, Fashion/Beauty consultation ,Customer Care ,Sales field, Editing, Journalism and Top Editing. I also have over seven years of experience in book/web writing, Wordpress, blogging along with social media coordinating.
Overview
3
3
Languages
2
2
years of post-secondary education
Work History
Customer Service/Social Media Representative
Ooredoo
Doha, Qatar
- Maintained up-to-date knowledge of company sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Communicated with social media followers and responded to their queries.
- Wrote and edited social media Posts.
Beauty Consultant/Fragrance Advisor
Aljazeera Perfumes
Doha, Qatar
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Served customers in a friendly, efficient manner following outlined steps of service.
Call Centre Representative
Almeera company
Doha, Qatar
- Answered Phone calls from Customers and responded to inquires and complaints.
- Processed forms and orders and applications requested by customers
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Care Agent
Stralink company
Doha, Qatar
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Multi tasking between live chat , answering social media queries along with answering call center calls.
IELTS Private Tutor
Self-employed
Doha, Qatar
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Applied technology to facilitate the academic process.
- Organized group tutoring sessions to help students struggling in similar areas.
- Participated in tutor orientation and attended professional development and training sessions to increase English competency and improve tutoring skills.
Education
GED -
Moza Bint Mohammed Preparatory Independent School
Doha Qatar 06.2016 - 06.2016
High School Diploma -
Rabaa Independent High School For Girls
Qatar 06.2019 - 06.2019
BA (Hons) Business Management - Semester 2
Buckinghamshire New University
United Kingdom 10.2019 - Current
Skills
Negotiation skills
Commercial awareness
Microsoft excel , Powerpoint, microsoft word
Communication skills
Understanding information systems
Customer experience management
General Management, Editing, Feature Writing, Journalism and Top Editing
Customer technical support
Additional Information
Date Of Birth : 1/May/2000
Home Country : Morocco
Marital Status : Single
Visa Status : Residency Visa (Parent Sponsorship)
Timeline
BA (Hons) Business Management - Semester 2
Buckinghamshire New University
10.2019 - Current
High School Diploma -
Rabaa Independent High School For Girls
06.2019 - 06.2019
GED -
Moza Bint Mohammed Preparatory Independent School
06.2016 - 06.2016
IELTS Private Tutor
Self-employed
Customer Care Agent
Stralink company
Call Centre Representative
Almeera company
Beauty Consultant/Fragrance Advisor
Aljazeera Perfumes
Customer Service/Social Media Representative
Ooredoo