Khadija Lumpkins
Ofallon,MO
Summary
Sales leader with 8+ years of experience in driving revenue and team performance. Currently oversees a high-achieving 20-member team at Endurance Warranty, consistently surpassing sales and conversion targets. Expertise in B2B and B2C relationship management, team coaching, and scalable training program development. Background includes HR, compliance, and operations roles at Cushman & Wakefield and Enterprise Fleet Management, complemented by entrepreneurial experience in marketing and finance.
Overview
10
10
years of professional experience
Work History
Sales Leader
Endurance Warranty
05.2023 - Current
- Lead a high-performing 20-person sales team recognized for revenue, conversion, and production excellence.
- Manage B2B & B2C partnerships with dealership networks, driving outbound sales opportunities, and volume growth.
- Partner with the VP of Marketing and cross-department teams to develop impactful sales training materials and programs.
- Post and analyze MTD KPIs, using data-driven coaching to improve sales floor performance and accountability.
- Collaborate with the Retention and Onboarding teams to streamline workflows and accelerate new hire ramp-up.
Sales Executive and Finance Manager
Oasis Home Protection
07.2022 - 04.2023
- Grew sales and boosted profits by applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals, and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to the sales department.
- Coached employees in successful selling methods, and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives, and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills, as Sales Associates needed assistance in finalizing deals, as previously referred to as TO.
- Researched sales opportunities and possible leads to exceed sales goals, and increase profits.
Sales Advisor
CarShield
06.2019 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Boutique Owner
Brulee Boutique
03.2017 - 04.2019
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Built boutique's reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
- Stayed on track to exceed growth by skillfully managing personnel, inventory and marketing resources.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained and motivated employees to perform daily business functions.
Benefits Compliance Coordinator
Cushman & Wakefield
St Louis, MO
10.2016 - 11.2017
- Ensured national HR compliance by maintaining accurate documentation and adherence to benefit policies.
- Coordinated with internal teams and vendors to resolve eligibility issues and meet reporting deadlines.
- Identified opportunities for process improvements related to regulatory requirements.
- Collaborated with internal teams to develop strategies for achieving compliance objectives.
Compliance Coordinator
Enterprise Fleet Management
St Louis, MO
08.2015 - 10.2016
- Managed compliance workflows, audits, and documentation for fleet operations.
- Worked closely with the legal and operations teams to uphold compliance standards.
- Communicated regularly with external regulators regarding compliance issues.
- Prepared responses to inquiries from external auditors relating to regulatory compliance matters.
- Coordinated annual reviews of company policies by external auditors.
Licensing & Titling Specialist
Enterprise Fleet Management
St Louis, MO
05.2015 - 08.2015
- Processed vehicle registrations and titles while ensuring regulatory compliance.
- Supported high-volume fleet compliance with precise documentation.
- Assisted in developing strategies to increase customer satisfaction levels.
Education
Bachelor of Science - Major Psychology And Sociology Minor in Business
University of Missouri - St Louis
St Louis, MO08.2015
Skills
- Team management
- Sales coaching
- Data analysis
- Time management
- Product knowledge
- Emotional intelligence
- Goal setting
- Organizational skills
- Performance monitoring
Languages
Bilingual/ Native
English- Fluent
Urdu- Fluent
Timeline
Sales Leader
Endurance Warranty
05.2023 - Current
Sales Executive and Finance Manager
Oasis Home Protection
07.2022 - 04.2023
Sales Advisor
CarShield
06.2019 - 04.2022
Boutique Owner
Brulee Boutique
03.2017 - 04.2019
Benefits Compliance Coordinator
Cushman & Wakefield
10.2016 - 11.2017
Compliance Coordinator
Enterprise Fleet Management
08.2015 - 10.2016
Licensing & Titling Specialist
Enterprise Fleet Management
05.2015 - 08.2015
Bachelor of Science - Major Psychology And Sociology Minor in Business
University of Missouri - St Louis