Khadija McCray
Charlotte,NC
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Amazon
Amazon
Belmont, NC
11.2019 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked overnight shifts during peak periods to meet coverage needs.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Escalated issues to supervisor for immediate remediation.
Wallmart
Walmart
Charlotte, NC
06.2016 - 06.2018
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
Call Center
ProMedica
Charlotte, NC
02.2016 - 11.2017
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC05.2016
Skills
- Customer Service
- POS Software
- Attention to Detail
- Product Demonstrations
- Excellent Written and Verbal Communication
- Sales and Promotions
- Exceeding Customer Expectations
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Flexible Hours
- Cash Handling
- Register Opening and Closing
- Store Opening and Closing
- Customer Assistance
- Speech Clarity
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Amazon
Amazon
11.2019 - Current
Wallmart
Walmart
06.2016 - 06.2018
Call Center
ProMedica
02.2016 - 11.2017
High School Diploma -
Mallard Creek High School