Khadijah Gallucci

• Coordinate orthodontic operations across multiple practices, partnering with practice managers,directors, orthodontists, and the Specialties Manager to support the traveling team.
• Designed targeted community outreach and personalized patient consultations, securing 25 same-day treatment commitments across five offices.
• Monitor KPIs and operational reports, including orthodontic starts, consult-to-banding conversion, and practice targets; identify opportunities and coordinate actions to support case acceptance and performance goals.
• Managed traveling team schedules and office staffing to ensure optimal coverage for patient care; led staff meetings and huddles to align on priorities.
• Partner with the orthodontic coordinator on consult scheduling, patient follow-up, appointment utilization, missed visits, and overdue payments.
• Identify training needs and collaborate with the Specialties Manager and orthodontists to develop team skills; support regular performance feedback and staff engagement.
• Supported onboarding initiatives to integrate new employees into workflows, dental assistants into practice workflows and company procedures.
• Implemented company initiatives and new technology to improve consultations and facilitate treatment acceptance.
• Manage procurement across supported practices to maximize vendor value, improve cost efficiency, and maintain supplies needed for patient care.
• Oversee adherence to payroll and break guidelines, required licenses, dress standards, and company compliance procedures.
• Resolve patient concerns and operational challenges with practice teams while maintaining a positive collaborative culture and patient experience.

• Supported orthodontists with clinical procedures, initial evaluations, aligner delivery, and retainer fabrication; used iTero scanning and digital imaging.
• Coordinated patient preparation, charting, checkout information, and follow-up calls to support continuity of care and efficient patient flow.
• Educated patients and families on treatment and oral hygiene; maintained sterilization procedures and supply inventory.

• Supported daily clinic flow through patient preparation, orthodontic adjustments, imaging, laboratory work, and treatment-room sterilization.
• Provided patients with instructions on braces care and supported orthodontists during treatment.

• Assisted with bonding, debonding, archwire changes, Invisalign attachments, and appliance delivery; completed iTero scans and new-patient records.
• Maintained patient charts and health histories while following sterilization, infection control, and biohazard protocols.

Managed women’s clothing boutique operations, purchasing, inventory control, budgeting, cost control, and scheduling.

• Developed marketing strategies, visual merchandising, and service standards to support customer satisfaction.
• Directed boutique brand strategy, aligning leadership decisions with Surreal Boutique vision.
• Oversaw daily operations, coordinating merchandising, sales, and customer service teams.
• Built budgets, reviewed expenses, and approved financial plans for boutique operations.