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Performance-driven Customer Service Professional with 7+ years of experience delivering high-quality remote support in fast-paced, metrics-driven environments. Proven ability to manage 80–100+ daily customer interactions while maintaining high customer satisfaction, strong first-call resolution, and professional communication standards. Skilled in customer support, account management, sales support, technical troubleshooting, appointment scheduling, and conflict resolution across travel, retail, healthcare, and service industries. Experienced using Salesforce, AWS CRM, Oracle PeopleSoft, ticketing systems, and remote communication platforms. Multilingual professional fluent in English, French, and Creole with strong problem-solving and de-escalation skills.

Resolved customer inquiries efficiently, improving satisfaction rates and managing multiple requests while adhering to performance standards.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Results-driven Customer Service Professional with 4+ years of remote and in-person experience delivering high-quality support in fast-paced environments. Proven ability to manage high call volumes, resolve complex customer issues, and maintain strong customer satisfaction. Skilled in remote work environments, CRM systems, and team collaboration. Leadership experience includes training staff, improving workflows, and supporting operational success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Adept at leveraging excellent communication and CRM software proficiency, I significantly enhanced customer satisfaction at Blue Cross and Blue Shield. My ability to solve complex problems and efficiently manage high-volume customer interactions showcases a strong blend of technical and interpersonal skills, driving positive outcomes in fast-paced remote environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.

KHADIJAH JACKSON

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Remote Customer Service Representative

Front Desk Coordinator

Medical Receptionist

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Esthetics -

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Certified Yoga Instructor -

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Remote Customer Service Representative

Front Desk Coordinator

Medical Receptionist

Esthetics -

Project Management -

Digital Marketing -

Certified Yoga Instructor -

Licensed Massage Therapist -

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