OLDGUENSON PIERRE
Deltona,FL
Summary
Performance-driven Customer Service Professional with 7+ years of experience delivering high-quality remote support in fast-paced, metrics-driven environments. Proven ability to manage 80–100+ daily customer interactions while maintaining high customer satisfaction, strong first-call resolution, and professional communication standards. Skilled in customer support, account management, sales support, technical troubleshooting, appointment scheduling, and conflict resolution across travel, retail, healthcare, and service industries. Experienced using Salesforce, AWS CRM, Oracle PeopleSoft, ticketing systems, and remote communication platforms. Multilingual professional fluent in English, French, and Creole with strong problem-solving and de-escalation skills.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Omni Interactions
01.2024 - Current
- Provide high-quality customer support in a fast-paced, metrics-driven remote environment.
- Resolve billing, account, and service inquiries while consistently meeting KPIs for QA, AHT, and CSAT.
- Deliver first-call resolution and accurately document customer interactions in CRM systems.
- Handle high call volumes professionally while maintaining customer satisfaction and efficiency standards.
- Assist customers with account updates, troubleshooting, and service-related concerns.
Hotel Booking Specialist (Remote)
Working Solutions
05.2025 - 05.2026
- Manage hotel reservations, booking modifications, cancellations, and loyalty program inquiries.
- Explain pricing, availability, travel policies, and reservation details while navigating multiple systems simultaneously.
- Resolve escalated booking concerns and maintain customer loyalty through professional service.
- Support customers through phone and online communication channels while maintaining accuracy and efficiency.
Remote Sales & Customer Service Representative
Arise Solutions
06.2018 - 01.2025
- Delivered inbound and outbound customer support for retail, travel, and service-based clients.
- Exceeded sales and retention goals through consultative customer interactions and product recommendations.
- Maintained accurate customer records, CRM documentation, and account updates.
- Assisted customers with billing inquiries, order management, appointment scheduling, and account support.
- Demonstrated strong de-escalation and problem-solving skills in high-pressure situations.
Remote Customer Service Representative
TEKSYSTEMS
12.2022 - 12.2024
- Built sustainable customer relationships through responsive and professional communication.
- Managed new customer account setup and processed payments using industry software systems.
- Scheduled consultations, inspections, and service appointments for sales representatives and technicians.
- Resolved customer complaints promptly while ensuring complete follow-up and customer satisfaction.
- Maintained accurate documentation and customer account records in CRM platforms.
Online Representative (Remote)
Glorious International Property
06.2018 - 11.2022
- Provided accurate customer support and account assistance using approved tools and systems.
- Handled customer complaints by identifying solutions and following up to ensure successful resolution.
- Processed customer accounts, maintained records, and organized documentation efficiently.
- Delivered timely support through phone, email, and online communication channels.
Customer Service Representative / Call Center
Robin’s Nest Learning Center
06.2016 - 05.2018
- Managed a high volume of inbound customer calls and service emails daily.
- Identified customer needs and provided accurate information to achieve customer satisfaction.
- Developed extensive knowledge of company services and procedures to support customers effectively.
- Assisted with administrative tasks, scheduling, and customer record management.
Education
Bachelor of Science - Mechanical Engineering
University of Central Florida (UCF)
05-2019
Skills
- High-Volume Call Handling (Inbound & Outbound)
- Remote Customer Support
- Conflict Resolution & De-escalation
- Customer Retention & Relationship Building
- Hotel & Travel Support
- Technical Support & Troubleshooting
- CRM Documentation & Account Management
- Salesforce AWS CRM Oracle PeopleSoft
- Administrative Support & Data Entry
- Appointment Scheduling
- Billing & Account Resolution
- Microsoft Office Suite (Excel, Word)
- Google Workspace
- Slack Zoom Microsoft Teams Discord
- Internet Navigation & Software Troubleshooting
- Software Installation & Uninstallation
- Active Listening & Communication
- Typing Speed: 38 WPM
LANGUAGES
English — Fluent
French — Fluent
Creole — Fluent
Spanish — Professional Working Proficiency
Interests
- Designing and Printing 3D Models
- Mindfulness Practices
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Hotel Booking Specialist (Remote)
Working Solutions
05.2025 - 05.2026
Remote Customer Service Representative
Omni Interactions
01.2024 - Current
Remote Customer Service Representative
TEKSYSTEMS
12.2022 - 12.2024
Remote Sales & Customer Service Representative
Arise Solutions
06.2018 - 01.2025
Online Representative (Remote)
Glorious International Property
06.2018 - 11.2022
Customer Service Representative / Call Center
Robin’s Nest Learning Center
06.2016 - 05.2018
Bachelor of Science - Mechanical Engineering
University of Central Florida (UCF)