Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khadijah Kenner

Savannah,GEORGIA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable Answering Service Operator with 10+ years of experience in call center setting. Takes messages and respond to questions. Committed to resolving issues to ensure customer satisfaction. Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Overview

14
14
years of professional experience

Work History

Packer/Answering Service Operator

Professional Relocation Solutions
Savannah , Georgia
03.2014 - Current
  • Unloaded and loaded trucks with merchandise for distribution.
  • Assisted customers with inquiries regarding their orders.
  • Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
  • Trained new employees regarding warehouse procedures and standards.
  • Answered incoming calls promptly and courteously.
  • Provided accurate information regarding services offered.
  • Responded to customer inquiries in a timely manner.
  • Verified customer accounts by obtaining additional information as needed.
  • Routed calls to appropriate personnel or departments.
  • Ensured all company policies were followed during calls.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.

Answering Service Operator

Shiftsmart
Savannah, GA
09.2022 - 01.2023
  • Answered incoming calls promptly and courteously.
  • Conducted in-person and telephone surveys to obtain demographic information from respondents.
  • Developed interview questions to ensure accuracy of survey results.
  • Analyzed data collected and identified trends in survey responses.
  • Identified opportunities for improvement in survey processes through feedback from respondents.
  • Researched relevant literature related to topics being studied.
  • Used computer-aided telephone interviewing system to record data.

Housekeeper

Belk's Department Store
Savannah , Georgia
11.2009 - 07.2015
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.

Education

GED -

Savannah Technical College
Savannah, GA
01-2011

Some College (No Degree) - Pharmacy Technology

Virgina Technical College
Savannah, GA

BBA - Cosmetology

Ogeechee Technical College
Statesboro, GA

Skills

  • Product Organization
  • Preventive Maintenance
  • Equipment Inspection
  • Supply Management
  • Crew Management
  • Reading Comprehension

References

References available upon request.

Timeline

Answering Service Operator

Shiftsmart
09.2022 - 01.2023

Packer/Answering Service Operator

Professional Relocation Solutions
03.2014 - Current

Housekeeper

Belk's Department Store
11.2009 - 07.2015

GED -

Savannah Technical College

Some College (No Degree) - Pharmacy Technology

Virgina Technical College

BBA - Cosmetology

Ogeechee Technical College
Khadijah Kenner