KHADIJAH MAHON
Sayreville,NJ
Summary
Healthcare customer support professional with 4+ years of experience supporting patients, families, and referral partners in a fast-paced healthcare environment. Experienced in complex case support, triage, escalation management, appointment coordination, CRM documentation, and HIPAA-compliant handling of sensitive information. Committed to providing compassionate, accurate support while helping clients navigate healthcare processes and next steps.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Admissions Inquiry Representative
EQUIP HEALTH
Carlsbad, CA
03.2022 - 06.2026
- Managed high-volume inbound and outbound inquiries from patients, families, and referral partners, providing accurate information and compassionate support.
- Supported complex and sensitive inquiries from initial contact through scheduling, follow-up, and appropriate escalation.
- Used active listening and de-escalation to support frustrated or anxious patients and families while working toward timely resolution.
- Triaged inquiries and investigated concerns using available client information and internal resources to determine appropriate next steps.
- Coordinated patient screening appointments and reminder outreach while supporting clients throughout the scheduling process.
- Maintained accurate client records and documented sensitive healthcare information across Intercom and internal systems.
- Identified recurring client and workflow challenges and communicated potential process improvements to leadership based on frontline experience.
- Maintained HIPAA compliance and confidentiality when handling sensitive patient information.
Lead Infant Teacher
GUIDEPOST MONTESSORI
Cranbury, NJ
10.2021 - 03.2022
- Assessed individual needs to create personalized learning experiences that foster development in a safe, supportive environment.
- Maintained high standards of care and safety while personalizing experiences in a fast-paced environment.
- Built trusting relationships with families through clear communication, individualized support, and responsiveness to concerns.
- Conducted onboarding calls with newly enrolled families to clarify program components and ensure smooth transitions.
Education
Bachelor of Science - Psychology
ST. GEORGE'S UNIVERSITY
Grenada, West Indies05-2021
Skills
- Complex Case Management
- Patient Support
- Triage
- Case Resolution
- Escalation Management
- Healthcare Workflows
- HIPAA Compliance
- Process Improvement
- CRM Documentation
- Intercom
- Salesforce
- Slack
- Cross-functional Collaboration
Certification
- Certified Birth and Care Interdisciplinary Doula and Perinatal Advocate | Earth's Natural Touch | September 2025
- Mental Health Coach Certification | In Progress
COMMUNITY & MENTAL HEALTH ADVOCACY
- Supported mental health awareness and community outreach through educational campaigns, suicide prevention advocacy, panel discussions, and community engagement.
- Organized a suicide prevention awareness campaign with Grenada Broadcasting Network focused on mental health awareness and reducing stigma.
Timeline
Admissions Inquiry Representative
EQUIP HEALTH
03.2022 - 06.2026
Lead Infant Teacher
GUIDEPOST MONTESSORI
10.2021 - 03.2022
Bachelor of Science - Psychology
ST. GEORGE'S UNIVERSITY