Khadijah McDaniel
Jackson,MS
Summary
Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Tara Pharmacy
Pearl, MS
04.2021 - Current
- Verified insurance coverage and identified third-party payers for billing purposes.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Implemented new policies related to billing processes when required.
- Maintained accurate records of collections, adjustments and denials in the system.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Answered customer inquiries regarding billings, payments, account status.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
Pharmacy Technician
Baptist Memorial Hospital
Jackson, MS
03.2020 - 04.2021
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized, labeled, and stocked medications in automated dispensing cabinets.
- Performed pharmacy calculations such as dosage adjustments, IV flow rate determinations, and inventory control.
- Prepared intravenous admixtures utilizing appropriate aseptic technique.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Worked with pharmacist to expedite urgent requests.
Pharmacy Technician
CVS Pharmacy
Jackson, MS
10.2018 - 05.2020
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Restocked shelves with new supplies of medications as needed.
Assistant Coach
Hibbett Sporting Goods
Clinton, MS
09.2017 - 01.2019
- Provided customer service and assistance to customers in resolving issues and concerns.
- Assisted in the development of new processes to improve customer service efficiency.
- Managed day-to-day operations.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Pharmacy Technician
CVS Pharmacy
Flowood, MS
08.2016 - 06.2017
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
Pharmacy Technician
Walgreens
Jackson, MS
05.2015 - 07.2016
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Restocked shelves with new supplies of medications as needed.
Education
Bachelor of Science - Biology
Jackson State University
Jackson, MS12-2015
Skills
- Claims Processing
- Insurance Verification and Billing
- Coding Proficiency
- Audit Procedures
- Customer Engagement
- Research
- HIPAA Compliance
- FDA Drug Safety Guidelines
- Customer Account Management
- Microsoft Office
- Adobe
- 10-Key
- Point Click Care
- QS1
- Docutrack
- Workforce
- Inventory Management
- Aseptic Techniques
- Point of sale systems proficiency
- Multi-line telephone system operation
- Schedule oversight
Timeline
Billing Specialist
Tara Pharmacy
04.2021 - Current
Pharmacy Technician
Baptist Memorial Hospital
03.2020 - 04.2021
Pharmacy Technician
CVS Pharmacy
10.2018 - 05.2020
Assistant Coach
Hibbett Sporting Goods
09.2017 - 01.2019
Pharmacy Technician
CVS Pharmacy
08.2016 - 06.2017
Pharmacy Technician
Walgreens
05.2015 - 07.2016
Bachelor of Science - Biology
Jackson State University
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