KHADIJAH MURRAY
Project Manager
Jamaica,NY
Summary
Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety.
Overview
8
8
years of professional experience
Work History
Train Conductor
Mta New York City Transit
NEW YORK, NY
09.2021 - Current
- Maintained strict schedules for passengers.
- Communicated with train dispatchers to obtain and adjust directions.
- Made public announcements on routes and delays.
Project Manager
Home Efficiency Experts
Ronkonkoma, NY
11.2019 - 09.2021
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided management for internal personnel, contractors and vendors.
- Managed over 60 calls per day
- Increased Project completion by 20%
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Posted positions through approved recruitment channels.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Account Manager
Luxe Promotions
NEW YORK, NY
08.2017 - 03.2019
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Expanded sales by 20% by facilitating client satisfaction and renewing customer relations.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Recruited and screened qualified potential employees.
Amazon Prime delivery driver
Amazon Prime, 201
Bethpage, NY
09.2017 - 08.2018
- Transported customers packages from Amazon DNY station to customers homes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Increase delivery completion by 10%.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
Front Desk Manager
AMF Garden City Lanes
Garden City, NY
08.2016 - 07.2018
- Increased sales of bowling games and specials by 30%
- Place customers on bowling lanes and answer phone calls and relay answers about services offered.
- Managed 70 plus customers per day
- Top employee for selling most passes for summer program
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Tools Attendant
Sears Green Acres Mall, Sunrise Hwy
Valley Stream, NY
09.2014 - 09.2015
- Tracked excess materials and coordinated returns of damaged or unused items to vendors.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Customers and helped them with big and small purchases, such as treadmills, elliptical and snow blowers.
Education
AS - Science For Forensics Page
Borough of Manhattan Community College
06.2017
High School Diploma -
SPRINGFIELD BOULEVARD QUEENS
Excelsior Preparatory High School06.2013
Skills
- Schedule Management
- Meeting Sales Goals
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Attention to Detail
- Account verification
- Order management
- Vendor relations
- Advanced problem solving
- Project planning and development
- Staff Management
- G-Suite
- Flexible and Adaptable
- Google Workspace
- Problem-Solving
- Multitasking Abilities
Timeline
Train Conductor
Mta New York City Transit
09.2021 - Current
Project Manager
Home Efficiency Experts
11.2019 - 09.2021
Amazon Prime delivery driver
Amazon Prime, 201
09.2017 - 08.2018
Account Manager
Luxe Promotions
08.2017 - 03.2019
Front Desk Manager
AMF Garden City Lanes
08.2016 - 07.2018
Tools Attendant
Sears Green Acres Mall, Sunrise Hwy
09.2014 - 09.2015
AS - Science For Forensics Page
Borough of Manhattan Community College
High School Diploma -
SPRINGFIELD BOULEVARD QUEENS