Khadijah Sy
Laurel,MD
Summary
Results-driven Business Administration student specializing in Accounting, with a background in operations leadership and team management. As Assistant Operations Manager, optimized workflows and enhanced performance in high-pressure environments. Focused on leveraging analytical skills to drive organizational success and improve customer experiences.
Overview
3
3
years of professional experience
Work History
Assistant Operations Manager (AOM)
CLEAR, BWI Airport
07.2025 - Current
- Led daily airport operations to ensure efficient passenger flow and enhance premium member experience.
- Managed staffing and shift planning, making real-time adjustments to align with passenger volume.
- Supervised and coached ambassadors to meet conversion, customer happiness, and service goals.
- Track performance metrics and partner with leadership on process improvements.
Front-End Manager
Giant Food, Gaithersburg, MD
Gaithersburg, MD
03.2024 - 07.2025
- Oversaw front-end operations with focus on staffing, scheduling, and performance management to enhance team effectiveness.
- Facilitated customer flow, ensured compliance, and upheld high service standards to deliver positive customer experiences.
- Supervised daily front-end operations to ensure efficient customer service delivery.
- Trained and mentored staff on best practices for checkout processes and customer engagement.
- Implemented strategies to improve transaction speed, enhancing overall customer satisfaction.
Assistant Front-End Manager
Giant Food, Gaithersburg, MD
Gaithersburg, MD
03.2023 - 03.2024
- Assisted front-end leadership in scheduling, training, and executing daily operations to maintain team efficiency.
- Streamlined inventory management processes to optimize stock availability.
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained new team members on company policies and customer service standards.
- Assisted in inventory management, ensuring optimal stock levels and product rotation.
Education
B.S. Business Administration - Accounting Focus
Morgan State University
Baltimore, MD05.2027
Skills
- Workforce scheduling
- Performance Monitoring
- Team operations
- Staff leadership
- Data analysis
- Microsoft Excel, Word, PowerPoint
- Conflict resolution
Languages
English, French, Wolof (Fluent)
Spanish (Conversational)
Timeline
Assistant Operations Manager (AOM)
CLEAR, BWI Airport
07.2025 - Current
Front-End Manager
Giant Food, Gaithersburg, MD
03.2024 - 07.2025
Assistant Front-End Manager
Giant Food, Gaithersburg, MD
03.2023 - 03.2024
B.S. Business Administration - Accounting Focus
Morgan State University