Summary
Overview
Work History
Education
Skills
Timeline
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Khadijah Thomas

Dallas,TX

Summary

Dynamic professional with extensive experience at Working Solutions as a Tax Product Expert, adept at providing expert TurboTax support and enhancing customer satisfaction through effective communication. Proven skills in technical troubleshooting and analysis, consistently maximizing deductions for clients while fostering trust and loyalty. Strong organizational abilities drive operational excellence.

Overview

4
4
years of professional experience

Work History

Tax Product Expert

Working Solutions
Dallas, TX
12.2024 - 04.2025
  • Provided expert-level support to customers using the TurboTax software, helping them navigate the platform and understand tax laws to ensure accurate tax filing.
  • Guided users through the software, offered insights on tax-related matters, and assisted in maximizing deductions and credits.

Usher/Ticket Taker

Broadway Dallas
Dallas, TX
06.2022 - 04.2024
  • Guide patrons to designated seating areas, and ensure a welcoming experience during venue entry.
  • Scan and verify tickets efficiently to facilitate smooth entry for event attendees.
  • Address and resolve patron concerns, including safety issues, while maintaining a clean and orderly environment after the performance.

Shift Supervisor

CVS
Dallas, TX
10.2023 - 03.2024
  • Delegate tasks to team members to ensure efficient store operations.
  • Conduct cash drawer counts, and manage end-of-day closing procedures, including securing premises and setting alarms.
  • Implement merchandising strategies by setting sale stickers, and organizing the store layout for optimal customer experience.

Hostess/Busser

TGI Fridays
Grapevine, TX
12.2021 - 03.2022
  • Guided guests to their designated tables efficiently, ensuring a smooth seating rotation, and enhancing the overall customer experience.
  • Maintained the cleanliness of dining areas by promptly cleaning tables and resetting them for new patrons.
  • Executed closing duties with diligence, ensuring the restaurant environment remained clean and organized for the next day’s operations.

Outbound Sales Representative

Cutco Cutlery
Dallas, TX
04.2021 - 06.2021
  • Conducted outbound sales calls to effectively market and sell kitchen cutlery, achieving personal sales targets through strategic communication.
  • Addressed customer inquiries with comprehensive product knowledge, enhancing customer satisfaction, and fostering trust in the company’s offerings.

Education

GED -

Booker T. Washington HSPVA
Dallas, TX
08-2020

Associate of Arts - Music Performance

Dallas College
Dallas, TX

Skills

  • Computer proficiency
  • Microsoft Office proficiency
  • Typing WPM, 50
  • Presentation skills
  • Analysis skills
  • Organizational skills
  • Grammar experience
  • Salesforce
  • Barista experience
  • Live chat
  • Upselling
  • Inside sales
  • Outbound calling
  • Google Suite
  • iOS
  • Negotiation
  • Attention to detail
  • ADP
  • Adobe Acrobat
  • POS
  • Toast
  • Microsoft Word
  • Microsoft Office
  • Cold Calling
  • Customer Retention
  • Product demos
  • Typing
  • Tax preparation
  • TurboTax support
  • Customer service
  • Effective communication
  • Sales strategies
  • Technical troubleshooting
  • Problem solving
  • Time management
  • Product knowledge
  • Multitasking Abilities
  • Research skills

Timeline

Tax Product Expert

Working Solutions
12.2024 - 04.2025

Shift Supervisor

CVS
10.2023 - 03.2024

Usher/Ticket Taker

Broadway Dallas
06.2022 - 04.2024

Hostess/Busser

TGI Fridays
12.2021 - 03.2022

Outbound Sales Representative

Cutco Cutlery
04.2021 - 06.2021

GED -

Booker T. Washington HSPVA

Associate of Arts - Music Performance

Dallas College

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Khadijah Thomas