KHADIJAH WILKERSON
PINE BLUFF,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Arkansas Department Of Corrections
Pine Bluff, AR
01.2025 - Current
- Monitored inmate behavior to maintain safety and security within the facility.
- Enforced rules and regulations to promote a safe environment for staff and inmates.
- Conducted regular inspections of prison areas to identify potential safety hazards.
LiHeap Supervisor
CENTRAL DELTA COMMUNITY ACTION AGENCY (CDCAA)
07.2022 - 12.2024
- Supervise and provide direction
- Trained staff on policies and procedures to enhance service delivery
- Approve and deny Client applications
- Resolved client complaints, fostering improved satisfaction and retention
- Handled incoming telephone calls to assist customers
- Performed data entry to maintain records
MEDICAL BILLING AND CODING
ATeam Service
Pine Bluff, AR
04.2021 - 07.2022
- Entered charges, payments, and adjustments into computerized system, maintaining accurate financial records
- Prepared and balanced daily batches for dates of service, ensuring timely and accurate posting and closing
- Collaborated effectively with team to ensure smooth billing processes
- Working knowledge of basic computer functions with an emphasis on typing
- Collaborated with faculty members to develop effective strategies for teaching medical billing and coding principles.
Customer Service Rep
TELETECH
Little Rock, AR
04.2018 - 12.2019
- Responded to customer inquiries via telephone and written correspondence in a timely manner using available reference materials.
- Processed written customer correspondence and provided the appropriate level of timely follow-up.
- Processed written customer correspondence and provided the appropriate level of timely follow up.
- Arranged transportation for members and directed referrals to relevant departments to facilitate their needs.
- Maintained performance and quality standards based on established call metrics, ensuring compliance with turnaround times.
STOCKER
O'Reilly's Distribution Center
North Little Rock, AR
08.2016 - 03.2017
- Greeted customers upon arrival, assessed needs, and provided tailored assistance.
- Escorted customers to product racks and the checkout counter, suggesting items based on their preferences.
- Advised customers by sharing detailed product information to help them make informed decisions.
- Assisted customers in making selections by boosting confidence through personalized suggestions.
- Recorded sales activity by accurately establishing and inputting detailed customer profiles.
General Labor Worker
Tyson Food
Pine Bluff, AR
10.2013 - 06.2016
- Operated machinery to process meat and poultry products efficiently.
- Facilitated packaging by placing bags of chicken into boxes to streamline the production process.
- Placing bags of chicken in boxes
- Maintained cleanliness and sanitation of work areas following safety protocols.
- Assisted in loading and unloading delivery trucks for inventory management.
Truck Driver
U.S Army NATIONAL GUARD OF THE UNITED STATES
Pine Bluff, AR
11.2011 - 06.2016
- Executed driving duties as an 88 Mike truck operator.
- Operated military vehicles to ensure safe transportation of personnel and supplies under varying conditions.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Adhered to federal and state regulations during all driving operations.
- Monitored for I.E.D. threats during operations to enhance safety and security.
Education
High School Diploma -
PINE BLUFF HIGH SCHOOL
Skills
- Surveillance systems
- Incident reporting
- Attention to detail
- Assess
- Time management
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Interpersonal skills
- Relationship building
- Written and verbal Communication
- Conflict resolution
- Data entry accuracy
Timeline
Correctional Officer
Arkansas Department Of Corrections
01.2025 - Current
LiHeap Supervisor
CENTRAL DELTA COMMUNITY ACTION AGENCY (CDCAA)
07.2022 - 12.2024
MEDICAL BILLING AND CODING
ATeam Service
04.2021 - 07.2022
Customer Service Rep
TELETECH
04.2018 - 12.2019
STOCKER
O'Reilly's Distribution Center
08.2016 - 03.2017
General Labor Worker
Tyson Food
10.2013 - 06.2016
Truck Driver
U.S Army NATIONAL GUARD OF THE UNITED STATES
11.2011 - 06.2016
High School Diploma -
PINE BLUFF HIGH SCHOOL