Khadijat Adams
New Orleans,LA
Summary
Recent Business Management graduate with experience in customer service, operations, and team support. Strong at handling high-volume environments, staying organized, and communicating with customers and staff. Looking for entry-level roles in administration, banking, or business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Security Officer
Allied Universal Security Services
New Orleans, LA
11.2024 - Current
- Assist visitors, employees, and vendors while maintaining a professional and welcoming presence in a high-traffic environment
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with law enforcement agencies during investigations and incident reports.
- Trained new staff on security procedures, emergency protocols, and customer service standards.
Business Development & Sales Manager
Larpel Catering Services
New Orleans, LA
12.2019 - 11.2024
- Directed daily operations, including inventory tracking and food quality control
- Launched marketing campaigns that increased weekly customer traffic by 25%
- Resolved customer issues quickly, leading to 90%+ repeat business
- Trained and supervised a team of 3+ staff to improve service efficiency
Customer Service Associate
Rodney's Snowball Stand
New Orleans, LA
02.2022 - 09.2024
- Delivered high-volume customer service to 50-100 guests daily, ensuring 95% satisfaction ratings through speed and professionalism
- Handled cash transactions accurately and maintained register balance
- Assisted customers by phone with product info, orders, and store inquiries
Education
Bachelor of Arts - Business Management
Southern New Hampshire University
Manchester, NH12.2024
Associate Degree in General Studies - Business
Southern New Hampshire University
Manchester, NH06.2023
Skills
- Customer Relations & Client Support
- Administrative Support
- Cash Handling & POS Systems
- Team Leadership
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Multitasking
- Data Entry & Documentation
- Bilingual: English & Yoruba
- Time Management & Multitasking
Certification
- Business Operations Certificate - Issued June 2023
Timeline
Front Desk Security Officer
Allied Universal Security Services
11.2024 - Current
Customer Service Associate
Rodney's Snowball Stand
02.2022 - 09.2024
Business Development & Sales Manager
Larpel Catering Services
12.2019 - 11.2024
Bachelor of Arts - Business Management
Southern New Hampshire University
Associate Degree in General Studies - Business
Southern New Hampshire University